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Author Topic: Aliexpress cannot track order
kirstiexo
Newbie
Posts: 1
Post Re: Aliexpress cannot track order
on: August 14, 2014, 13:35
New Topic

Hi, Could someone help me please.
I ordered something from ali-express around 3 weeks ago, Seller dispatched this item on 4/08/14 and gave me this tracking number EV993158388CN , Shipping with EMS. I have tried to track this But can't get any information at all, It just comes up with no tracking information available.

Thanks
chinapostv-
olunteer
Administrator
Posts: 45875
Post Re: Aliexpress cannot track order
on: August 14, 2014, 23:35
New Topic

EV993158388CN should be a wrong number. You need ask for correct number, otherwise open a dispute.
The_Iceman
Newbie
Posts: 1
Post Re: Aliexpress cannot track order
on: August 29, 2014, 11:33
New Topic

Same here...

At first I received this number:
RI108654973CN and could not find anything via tracking...

They contacted me and told me that the order was re-send from customs?!

Some days ago I received this new tracking number:RI146426194CN but I still can't find it in the System...

Any ideas?
chinapostv-
olunteer
Administrator
Posts: 45875
Post Re: Aliexpress cannot track order
on: August 29, 2014, 17:48
New Topic

if you can not find anything in the system, that means your seller did not ship the goods. If the goods was shipped, the system will show location and status within 48hours.
Ira Hs
Newbie
Posts: 2
Post Re: Aliexpress cannot track order
on: September 7, 2014, 02:48
New Topic

Hi there,

Could you explain what happen with my parcel , my tracking number is RG020709289CN and since 1 August it state departure from outward office exchange and its already been a month pass the status hasn't change a bit.
Looking forward to hearing soon, tq

chinapostv-
olunteer
Administrator
Posts: 45875
Post Re: Aliexpress cannot track order
on: September 7, 2014, 04:18
New Topic

there was some airline shortage in Beijing in early Aug. many parcels were delayed there. you should wait another 2 to 3 weeks.
anan
Newbie
Posts: 3
Post Re: Aliexpress cannot track order
on: September 10, 2014, 09:44
New Topic

Hi there I have 4 tracking numbers from aliexpress that do not work please help me in finding if I should claim a refund. Order since 24 of august tracking numbers that do not work:
RK050775508CN
RK035166535CN
RK049658570CN
RC199118045CN
chinapostv-
olunteer
Administrator
Posts: 45875
Post Re: Aliexpress cannot track order
on: September 10, 2014, 18:27
New Topic

track them in http://track-chinapost.com/. If it shows china post has not received the parcel, then it means your seller did not ship your order and you should open dispute and claim refund from aliexpress.
anan
Newbie
Posts: 3
Post Re: Aliexpress cannot track order
on: September 12, 2014, 04:14
New Topic

Hello I have a parcel who is in Beijing since 1 september and those not move from there what is wrong? Tracking number RJ131640029CN
chinapostv-
olunteer
Administrator
Posts: 45875
Post Re: Aliexpress cannot track order
on: September 12, 2014, 07:28
New Topic

RJ131640029CN is ok. Status no changing for 2 to 3 weeks is quite common. you just need some patient.
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