Frequently Asked Questions about China Post
Coronavirus pandemic cancelled most international airlines from China and greatly affected the delivery time China Post parcels. All China Post services including airmail, ePacket and EMS have suffered the worst delay in history. Many parcels shipped from Wuhan between later January and early April are even cancelled and returned to shipper. To let our users Read More …
Our system shows many many China Post parcels shipped in January and early February 2020 from Wuhan area were returned to shipper. As Wuhan is the starting centre of coronavirus and had most infected patients in China during January, February and March. China Post Wuhan office worried that the parcel might have virus risk and has decided to return Read More …
Many people who are leaving from China to their home country might face a question: How to ship their personal or commercial items from China to their home country? As airline check-in luggage has very strict weight limitation, many people choose China Post surface parcel (tracking number starting with CP) to send their personal items Read More …
Many users may have such situation that after they ordered something online from China seller, they want to change the address and ask if China Post can do this for them. The answer is No. China Post can not change anything in the parcel. However , if the parcel has not been shipped yet, you can try Read More …
When shopping from China online sellers, sometimes parcel might be lost or damaged during shipment. Many users ask us how to claim compensation from China Post. The answer is : You can not claim compensation from China Post DIRECTLY. You need contact seller for compensation. The reason is simple, China Post ONLY has shipping contract Read More …
Normally China Post will not answer any email inquiry. So please do not send email to China Post. The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. The hotline operator usually only accept Mandarin inquiry . If you are outside China, you can try Read More …