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Author Topic: Stuck or lost or something else... ?
B.O.S.
Beginner
Posts: 33
Post Stuck or lost or something else... ?
on: June 10, 2014, 18:25
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I've successfully got 20+ orders from Aliexpress. All of them came o.k. in 7-24 days...
and shipments always had regular changes in tracking info (each couple of days or less).

But 2 shipments not:
RB655780982CN - last info 39 days ago
CP289945089CN - last info 19 days ago

Both of them looks like stucked somewhere on department from chinese airports.
It's a pitty, translation to english differs on different tracking services. But all of them say something like "opening".

Could anyone help me and tell what has happened to these shipments?
Thanks a lot!
chinapostv-
olunteer
Administrator
Posts: 45868
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 01:37
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what are the items inside?
B.O.S.
Beginner
Posts: 33
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 05:39
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RB655780982CN - measurement instrument (gas detector)
CP289945089CN - electromotor (spindle) and it's driving module
chinapostv-
olunteer
Administrator
Posts: 45868
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 08:01
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Quote from B.O.S. on June 11, 2014, 05:39
RB655780982CN - measurement instrument (gas detector)
CP289945089CN - electromotor (spindle) and it's driving module

if your item has battery inside, it might be rejected by safety officer.
B.O.S.
Beginner
Posts: 33
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 08:52
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Thanks a lot for your help!

CP289945089CN - electromotor (spindle) and it's driving module - no battery for sure
RB655780982CN - measurement instrument (gas detector) - usually such an instrument is shipped without batteries. But I will ask seller now.
chinapostv-
olunteer
Administrator
Posts: 45868
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 16:49
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CP289945089CN is surface parcel which is very very slow. sometimes it might take 2 to 3 months to arrive.

RB655780982CN seems to be rejected by customs. I believe it has battery inside. you should open dispute before buyer protection deadline.
B.O.S.
Beginner
Posts: 33
Post Re: Stuck or lost or something else... ?
on: June 11, 2014, 18:30
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Sender of RB655780982CN did not answer, but rejection caused by batteries seems the most likely explanation. I will follow your advise to open a dispute.

CP289945089CN is quite heavy
(Weight: 8.302kg ; Size: 23cm x 9cm x 12cm)
So it really could be redirected to sail by ship.
I'm not very happy about it, but at least I know what to wait for.

Chinapostvolunteer, thank you for your really big and important job!

P.S. How can I (ordinary person) tell the parcell went by sea if no changes in tracking info occur?
B.O.S.
Beginner
Posts: 33
Post Re: Stuck or lost or something else... ?
on: June 12, 2014, 04:02
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Has "CP*********CN" any difference from
"Rx*********CN" (meaning air/surface transportation)?

I found nice description of tracking number formats here: http://track-chinapost.com/ :)
but no "tracking code starting with letter "C" " or "CP"...
chinapostv-
olunteer
Administrator
Posts: 45868
Post Re: Stuck or lost or something else... ?
on: June 12, 2014, 08:03
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CP is surface parcel which is for heavy and big item. It is often go through sea or train and very slow. RxxxCN is register airmail which is normally faster than CP parcel. R parcel has max weight of 2 kgs.
B.O.S.
Beginner
Posts: 33
Post Re: Stuck or lost or something else... ?
on: June 12, 2014, 10:29
New Topic

Thank you for fast and clear explanation!

Maybe you should add it to the starting page: http://track-chinapost.com/
where meaning of tracking code elemenst are described.
I think it will be useful for other users too.
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