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Author Topic: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
dianewahl
Newbie
Posts: 5
Post What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 16:34
New Topic

Can someone help me with this? I purchased online from a seller in China $330 merchandise. They did not send me what I had ordered so I attempted for 2 months to get them to give me a return address to send it back to for a refund. I finally had to call Paypal and they made the seller give a return address. I shipped the parcel Priority mail to China. The tracking shows that it made it to China in just a few days but since then (almost 3 weeks now) the tracking keeps repeating itself and saying things like:
Guangzhou city 五山Post Office 已rejected

The tracking number is CJ155973255US

Do you know what those rejected comments are saying? Is the seller rejecting the package so that it never shows delivered so that I can not get my refund from Paypal?

Thank you.

dianewahl
Newbie
Posts: 5
Post Re: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 16:37
New Topic

Here is the tracking history
China Post Register Air Mail Tracking System

Parcel No.CJ155973255US tracking result
2016-10-25 16:03:00.0 USA received
2016-10-28 06:30:00.0 arrive USA 旧金山 Transit Station
2016-10-28 06:31:00.0 leaving 旧金山
2016-10-28 06:44:00.0 旧金山 export customs cleared
2016-10-30 21:25:08.0 Guangzhou Transit Station import customs scan
2016-11-02 15:22:02.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-05 09:58:11.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-06 13:45:03.0 arrive Guangzhou city Post Office 同和dept. delivery office
2016-11-08 11:37:04.0 Guangzhou city Post Office 同和dept. received
2016-11-08 11:37:04.0 Guangzhou city Post Office 同和dept. 已rejected
2016-11-08 17:38:44.0 Guangzhou city Post Office 同和dept. customs scan
2016-11-08 18:31:48.0 leaving Guangzhou city Post Office 同和dept. ,next station Guangzhou Airport
2016-11-09 15:28:53.0 Guangzhou Transit Station export security scan
2016-11-10 14:42:08.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-11 13:59:59.0 arrive Guangzhou city 五山Post Office delivery office
2016-11-11 14:00:19.0 Guangzhou city 五山Post Office received
2016-11-11 14:00:19.0 Guangzhou city 五山Post Office 已rejected
2016-11-11 16:40:38.0 Guangzhou city 五山Post Office customs scan
2016-11-11 17:32:14.0 leaving Guangzhou city 五山Post Office ,next station Guangzhou Airport
2016-11-12 01:31:58.0 Guangzhou Transit Station export security scan ,remark (rejected )
2016-11-13 14:30:33.0 Guangzhou Transit Station import customs cleared (domestic transit )

int077
Pro
Posts: 7760
Post Re: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 17:05
New Topic

1. I have provided an answer to you on the Europe forum when you post there.

Thanks.

dianewahl
Newbie
Posts: 5
Post Re: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 17:27
New Topic

I don't know how to post on the Europe forum. Can you send me a link?

int077
Pro
Posts: 7760
Post Re: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 17:31
New Topic

Here was my answer to you:

1. This is the full tracking of your parcel:
China Post Register Air Mail Tracking System
Parcel No.CJ155973255US tracking result
2016-10-25 16:03:00.0 USA received
2016-10-28 06:30:00.0 arrive USA 旧金山 Transit Station
2016-10-28 06:31:00.0 leaving 旧金山
2016-10-28 06:44:00.0 旧金山 export customs cleared
2016-10-30 21:25:08.0 Guangzhou Transit Station import customs scan
2016-11-02 15:22:02.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-05 09:58:11.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-06 13:45:03.0 arrive Guangzhou city Post Office 同和dept. delivery office
2016-11-08 11:37:04.0 Guangzhou city Post Office 同和dept. received
2016-11-08 11:37:04.0 Guangzhou city Post Office 同和dept. 已rejected
2016-11-08 17:38:44.0 Guangzhou city Post Office 同和dept. customs scan
2016-11-08 18:31:48.0 leaving Guangzhou city Post Office 同和dept. ,next station Guangzhou Airport
2016-11-09 15:28:53.0 Guangzhou Transit Station export security scan
2016-11-10 14:42:08.0 Guangzhou Transit Station import customs cleared (domestic transit )
2016-11-11 13:59:59.0 arrive Guangzhou city 五山Post Office delivery office
2016-11-11 14:00:19.0 Guangzhou city 五山Post Office received
2016-11-11 14:00:19.0 Guangzhou city 五山Post Office 已rejected
2016-11-11 16:40:38.0 Guangzhou city 五山Post Office customs scan
2016-11-11 17:32:14.0 leaving Guangzhou city 五山Post Office ,next station Guangzhou Airport
2016-11-12 01:31:58.0 Guangzhou Transit Station export security scan ,remark (rejected )
2016-11-13 14:30:33.0 Guangzhou Transit Station import customs cleared (domestic transit )

2. Your parcel was rejected 2 times at 2 different locations and no I don't know the reason of the rejection. Just keep the above tracking for your files.

3. Parcel is still traveling internally in China:
2016-11-13 14:30:33.0 Guangzhou Transit Station import customs cleared (domestic transit )

Like if it will go again trying maybe another place to deliver. Because Import means in the country and domestic transit meaning inside China.

4. Just keep tracking your parcel for any new tracking movement. You could also if you can go to a USPS Postal Office and try to talk to the supervisor and ask him politely if he can find out on his computer what are the rejection about and what are the remarks. I would not be surprise to see something like Undelivrebal, meaning something is wrong in the address.

Hope this help.

dianewahl
Newbie
Posts: 5
Post Re: What do all these rejected tracking statements mean? Guangzhou city 五山Post Office 已rejected
on: November 18, 2016, 18:08
New Topic

Thank you SO much, I appreciate your time.

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