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Author Topic: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting office)
tharanipra-
kash
Beginner
Posts: 34
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 18, 2015, 09:36
New Topic

yes sabareessh i hope so ..u know totally i have ordered 9 different items in different stores all are moving fast now.and also i received 3 parcels at end of may itself.only this parcel got stuck for long time.see usually ali is doing good and china post is also good bcos i am the customer of ali express from past eight months .i have ordered lot of items from different stores and i never face this issue .it will arrive 25 to 30 days maximum. lets see...sabaree..

tharanipra-
kash
Beginner
Posts: 34
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 18, 2015, 09:39
New Topic

Hello Admin,

Can i wait for 2 more weeks then if its not moving can i ask seller to resend my parcel??pls assist me .

thank you

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 18, 2015, 15:51
New Topic

Quote from tharaniprakash on June 18, 2015, 09:39
Hello Admin,

Can i wait for 2 more weeks then if its not moving can i ask seller to resend my parcel??pls assist me .

thank you

if your buyer protection is NOT expiring, you can keep waiting. otherwise you should open dispute and claim refund from seller.

amitkamdar
Newbie
Posts: 5
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 19, 2015, 06:34
New Topic

HELLO ADMIN

I am from India, My parcel RN078491660CN got stuck, please help me out with this issue.

Current tracking status from last 18 days as :

2015-05-31 08:02 : China, BEIJING, Send item abroad (EDI-received), Air, KOLKATA AIRPORT SORTING OFFICE

2015-05-30 10:37 : China, BEIJING, Insert item into bag (Otb), Air, KOLKATA AIRPORT SORTING OFFICE

2015-05-28 14:40 : China, 300450, Receive item from customer (Otb), Air, KOLKATA AIRPORT SORTING OFFICE

Where exactly the parcel is?? How long it will be in there? Is there any problem with my parcel ?or is it normal??

pls help me in this regard.

Thanks in advance!!

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 19, 2015, 07:17
New Topic

RN078491660CN has not arrived India yet. it should be delayed in beijing customs because of airline space shortage. the waiting time of 2 to 4 weeks in Beijing is common, you no need worry too much at this moment.

amitkamdar
Newbie
Posts: 5
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 19, 2015, 07:21
New Topic

Thanks Admin
Ok will wait more...

tharanipra-
kash
Beginner
Posts: 34
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 19, 2015, 09:28
New Topic

Hello admin,

Still i have 30 days Buyer protection Better i will wait for 2 more weeks ..

Thanks for your support.

sabareeshc-
hambayil
Advanced
Posts: 57
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 19, 2015, 22:35
New Topic

:)

curiouscat
Newbie
Posts: 2
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 20, 2015, 04:30
New Topic

Hello Admin!

I placed an order with Aliexpress on 19th May, 2015. Its hipped thru Registered China post air mail. Tracking number is RI453590720CN, info shows :

ITEM n° RI453590720CN new search
Local Date and Time Country Location Event Type Mail Category Next Office Extra Information
5/22/2015 9:48:00 PM China 510010 Receive item from customer (Otb) Air KOLKATA AIRPORT SORTING OFFICE
5/26/2015 10:17:00 AM China BEIJING Insert item into bag (Otb) Air KOLKATA AIRPORT SORTING OFFICE
5/27/2015 8:01:00 AM China BEIJING Send item abroad (EDI-received) Air KOLKATA AIRPORT SORTING OFFICE

It kinda seems stuck. Reading you previous posts, I am assuming the product has still not left China, or that Kolkata has not yet updated its reciept.

My question is: Is all looking good with this order? It takes around a month for status to move from EDI received to a further stage?

Thanks in anticipation,
Ann

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: pls help-got stuck at status of send item abroad (EDI received) Air kolkata airport sorting offi
on: June 20, 2015, 06:08
New Topic

EDI-received status stuck for 2 to 4 weeks is quite common. sometimes the parcel is delayed in airline warehouse because of shortage of shipping space, sometimes the parcel has arrived India but customs clearance is delayed and thus status stuck in EDI received. You might need wait one or two more weeks to see new status.

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