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Author Topic: My China Post EMS shipment is stuck in the return process
trangel
Newbie
Posts: 12
Post My China Post EMS shipment is stuck in the return process
on: January 30, 2025, 20:08
New Topic

Hello,

A letter I sent from Turkey to China (China Post EMS) was sent back to the return process on January 16, 2025 because it could not be delivered to the recipient. However, it appears that the last time it left the Urumqi Postal Processing Center was January 19, 2025, and there has been no update since then.

Is the letter still in the process of returning to Turkey, or is it stuck in a processing center somewhere in China? What can I do in this case? Or is there a delay due to Chinese New Year? How can I understand?

My tracking number is like: RR38*******TR

Thank you!
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 08:10
New Topic

First of all RR*** parcel is not EMS, it is just a regular airmail. return mail has lowest priority. Normally it will take a couple of months to reach original shipping country. you need to wait some more time.
trangel
Newbie
Posts: 12
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 09:07
New Topic

I got it thanks! When I tracked the cargo, I thought it was EMS because I could track the cargo from two different places, both China Post and China Post EMS. So, is the reason for this delay the Chinese New Year holiday? Also, I think it is illogical that it would take this long to return Turkey, cuz it took 6 days to reach Beijing, China from Turkey, Istanbul.
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 10:23
New Topic

Return from China to Turkey is much slower than original route from Turkey to China. The reason is simple, China Post does not get money from Turkey Post for returning parcel. So it can only use the cheapest and slowest service to send it back.
trangel
Newbie
Posts: 12
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 12:25
New Topic

I think I understand, thanks! When should I expect the next update? It seems like the possibility of shipping directly abroad from Urumqi is very low. It went to Urumqi via Beijing on the way out, could it be the same on the way back? And I guess the low cost return shipment you mentioned will be by cargo ship? What I sent was a letter envelope weighing 48 grams. I don't think the cost of sending it back to Turkey in the same way plane would be too much. I think there is no tracking update right now because of Chinese New Year holiday, is this true?
trangel
Newbie
Posts: 12
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 12:27
New Topic

And unfortunately I'm about to lose all hope..
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: My China Post EMS shipment is stuck in the return process
on: January 31, 2025, 14:58
New Topic

Quote from trangel on January 31, 2025, 12:25
I think I understand, thanks! When should I expect the next update? It seems like the possibility of shipping directly abroad from Urumqi is very low. It went to Urumqi via Beijing on the way out, could it be the same on the way back? And I guess the low cost return shipment you mentioned will be by cargo ship? What I sent was a letter envelope weighing 48 grams. I don't think the cost of sending it back to Turkey in the same way plane would be too much. I think there is no tracking update right now because of Chinese New Year holiday, is this true?

For a 48 gram letter, it will be returned by air cargo with lowest priority. Now is Chinese New Year holiday time, many mails are stuck in the warehouse waiting for processing. So your letter will take longer time than those high priority mails. Based on our experience, the return will take about 4 to 8 weeks to reach Turkey . You will see new update in Turkey Post website once it reaches Turkey airport and scanned by Turkey Post workers. If you can provide tracking number here, we can also follow up the mail for you.
trangel
Newbie
Posts: 12
Post Re: My China Post EMS shipment is stuck in the return process
on: February 1, 2025, 10:16
New Topic

I understand, if there is no congestion, it will be processed and sent quickly then. The probability of congestion is very high. Because now the Chinese New Year holiday. It will eventually reach Turkey, right? I'm very afraid it will get lost.

I am adding my cargo tracking below ;

January 19
05:21
In transit - Departed waypoint
Urumqi District Center Mail Processing Center
---------------------
January 19
05:21
In transit - Arrived at the waypoint
Urumqi District Center Mail Processing Center
---------------------
January 18
21:56
In transit - Departed waypoint
Kuitun City Network Center Mail Processing Workshop
---------------------
January 18
21:55
In transit - Arrived at the waypoint
Kuitun City Network Center Mail Processing Workshop
---------------------
January 18
19:15
In transit - Departed waypoint
, Urumqi North Road, Wusu City
---------------------
January 18
17:02
Package will be returned to the sender
Tacheng Area
---------------------
January 16
17:26
Delivery attempt failed
Tacheng Area
---------------------
January 16
09:59
Package has left the office for delivery
Tacheng Area
---------------------
January 16
09:59
In transit - Arrived at the waypoint
, Urumqi North Road, Wusu City
---------------------
January 16
00:59
In transit - Departed waypoint
Kuitun City Network Center Mail Processing Workshop
---------------------
January 16
00:58
In transit - Arrived at the waypoint
Kuitun City Network Center Mail Processing Workshop
---------------------
January 2
18:10
In transit - Departed waypoint
Urumqi Area Center Train Transfer And Transportation Workshop
---------------------
January 2
18:10
In transit - Arrived at the waypoint
Urumqi Area Center Train Transfer And Transportation Workshop
---------------------
Dec 31, 2024
14:18
In transit - Departed waypoint
Beijing International Exchange Bureau
---------------------
Dec 31, 2024
10:14
Customs clearance denied (???????????)
Beijing
---------------------
Dec 26, 2024
13:40
Exported from the departure country
İSTANBUL(AVR) BAKIRKÖY
---------------------
Dec 26, 2024
13:37
In transit - Departed waypoint
China EMS ePacket
---------------------
Dec 26, 2024
13:37
Exported from the departure country
TRISTE
---------------------
Dec 26, 2024
08:55
Preparing to depart to the country of destination
China EMS ePacket
---------------------
Dec 26, 2024
08:55
In transit - Departed waypoint
İSTANBUL(AVR) ARNAVUTKÖY
---------------------
Dec 26, 2024
08:55
Arrived at customs office of departure country
TRISTB
---------------------
Dec 25, 2024
16:46
Package accepted
TR
---------------------
Like this.

There are a few things I don't understand,
First, why does it say denied at customs (it doesn't say so on different tracking sites)
Second, how did it go to Urumqi despite being denied
Third, it reached Urumqi from Beijing in 2 days (3000km+), but on the way back, it set off on January 19, instead of 2 days, it's been 13 days and it still hasn't arrived Beijing. Maybe it has arrived Beijing but is waiting to be processed due to the holiday.

Thanks!
chinapostv-
olunteer
Administrator
Posts: 13841
Post Re: My China Post EMS shipment is stuck in the return process
on: February 1, 2025, 10:34
New Topic

To be frank, if you want to get some more detail information, You need to provide the tracking number, English tracking result is useless for us to help you because it often has wrong translation from original china post data. We need to lookup the backend database with tracking number.

If for some reason, you don't want to give tracking number, then just be patient to wait. It will reach Turkey sooner or later.
trangel
Newbie
Posts: 12
Post Re: My China Post EMS shipment is stuck in the return process
on: February 1, 2025, 13:02
New Topic

Okay, so I am sharing the tracking data I received from China Post in Chinese below. Maybe this will help you ;

2025-01-19 05:21
乌鲁木齐市, 邮件离开【乌鲁木齐邮区中心邮件处理中心】

2025-01-19 05:21
乌鲁木齐市, 邮件离开【乌鲁木齐邮区中心邮件处理中心】

2025-01-19 05:21
乌鲁木齐市, 邮件到达【乌鲁木齐邮区中心邮件处理中心】

2025-01-18 21:56
伊犁哈萨克自治州, 邮件离开【奎屯市网路中心邮件处理车间】，正在发往下一站

2025-01-18 21:56
伊犁哈萨克自治州, 邮件离开【奎屯市网路中心邮件处理车间】，正在发往下一站

2025-01-18 21:55
伊犁哈萨克自治州, 邮件到达【奎屯市网路中心邮件处理车间】

2025-01-18 19:15
塔城地区, 邮件离开【乌苏市乌鲁木齐北路揽投部】，正在发往下一站

2025-01-18 19:15
塔城地区, 邮件离开【乌苏市乌鲁木齐北路揽投部】，正在发往下一站

2025-01-18 17:02
塔城地区, 已完成退回邮件的分拣，准备发出

2025-01-16 17:26
塔城地区, 因收件地址查无此人/单位且收件人电话无法接通，邮件将退回至寄件人。 投诉请致电11183。

2025-01-16 09:59
塔城地区, 邮件正在派送中，请耐心等待，保持电话畅通，准备签收.

2025-01-16 09:59
塔城地区, 邮件到达【乌苏市乌鲁木齐北路揽投部】

2025-01-16 00:59
伊犁哈萨克自治州, 邮件离开【奎屯市网路中心邮件处理车间】，正在发往下一站

2025-01-16 00:58
伊犁哈萨克自治州, 邮件到达【奎屯市网路中心邮件处理车间】

2025-01-02 18:10
乌鲁木齐市, 邮件离开【乌鲁木齐邮区中心火车转运运输车间】，正在发往下一站

2025-01-02 18:10
乌鲁木齐市, 邮件到达【乌鲁木齐邮区中心火车转运运输车间】

2024-12-31 14:18
北京市, 邮件离开【北京国际互换局】，正在发往下一站

2024-12-31 10:14
北京市, 进口互换局留存

2024-12-26 13:37
离开境外出口互换局（尚未抵达中国邮政）

2024-12-26 08:55
到达境外出口互换局

2024-12-25 16:46
【TR】已收件
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