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Author Topic: Parcel at Shenzhen customs since 17th of june
Maxim
Newbie
Posts: 2
Post Parcel at Shenzhen customs since 17th of june
on: July 11, 2025, 09:00
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Hi,

would it be possible to give a status update on parcel number:
RM061905036UA

The package is a return item and appears to have been stuck at customs since 17th of june 2025.

The recipient says that he has already provided all the information and contacted the customs office at 0755-26755971, but there is no result.

Many thanks for your reply.

Best regards, Maxim.
chinapostv-
olunteer
Administrator
Posts: 13810
Post Re: Parcel at Shenzhen customs since 17th of june
on: July 11, 2025, 12:44
New Topic

China Post has no reason to hold the parcel if the receiver really called the customs broker.

Is it a return for refund? if yes, I feel the receiver want to give you an excuse not make customs clearance and accept the parcel. Many bad sellers often play such games.
Maxim
Newbie
Posts: 2
Post Re: Parcel at Shenzhen customs since 17th of june
on: July 12, 2025, 07:05
New Topic

Yes, this is a return of a defective product.
chinapostv-
olunteer
Administrator
Posts: 13810
Post Re: Parcel at Shenzhen customs since 17th of june
on: July 12, 2025, 09:54
New Topic

Quote from Maxim on July 12, 2025, 07:05
Yes, this is a return of a defective product.

if you purchased from Amazon or aliexpress, you can file complaint against seller. If seller does not response the case from Amazon, then you can ask refund from Amazon or Aliexpress.
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