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Author Topic: Help with package
JohnnyS
Newbie
Posts: 3
Post Help with package
on: November 22, 2016, 21:00
New Topic

Hello, I have a problem with package: RF376776852CN

at 09-11:
2016-11-09 18:02:11.0 leaving Shanghai Int'l Airport going to next airport/seaport

but today I have another message;
2016-11-23 03:37:27.0 Shanghai Transit Station export security scan

How it's possible? This package is or not on airplane? I have only 13 days before expiry of time for dispute. But if this tracking is correct, package never leave china

int077
Pro
Posts: 7760
Post Re: Help with package
on: November 22, 2016, 21:21
New Topic

1. You should ask seller to extend your buyers protection for the parcel. At the same time ask him to confirm the following tracking:

China Post Register Air Mail Tracking System
Parcel No.RF376776852CN tracking result
2016-10-08 14:16:03.0 Electronic Data Received
2016-10-11 15:38:14.0 China Post Group 泰州city parcel process center received
2016-10-11 20:40:00.0 China Post Group 泰州city parcel process center customs scan
2016-10-11 20:41:00.0 leaving China Post Group 泰州city parcel process center
2016-10-26 10:10:54.0 Suzhou Transit Station export security scan
2016-10-26 10:25:05.0 Suzhou Transit Station export customs scan (domestic transit )
2016-10-27 18:45:07.0 Shanghai Transit Station export security scan
2016-10-27 19:10:15.0 Shanghai Transit Station export customs cleared
2016-11-09 17:35:00.0 arrive Shanghai Int'l Airport
2016-11-09 18:02:11.0 leaving Shanghai Int'l Airport going to next airport/seaport
2016-11-23 03:37:27.0 Shanghai Transit Station export security scan

2. What the last tracking is meaning to me is the following:
When your parcel was suppose to depart on the:
2016-11-09 18:02:11.0 leaving Shanghai Int'l Airport going to next airport/seaport

3. There was possibly no room on the aircraft for the mail bag so it had to come back to the airport to schedule another flight out. Or their was a mechanical breakdown of the aircraft so the mail bag never got out of China.

4. But possibly coming back to the warehouse it got thrown in the back completely of the line with other mail bag. So that is why today we are seeing again this:
2016-11-23 03:37:27.0 Shanghai Transit Station export security scan

5. And the next scan should be Export Customs Scan. In normal condition the next days or days after you would have seen Export Security and Export Customs Scan tracking for the parcel, but it did not happen for your parcel and many others in the same mail bag as you.

Hope this help.

JohnnyS
Newbie
Posts: 3
Post Re: Help with package
on: November 22, 2016, 21:39
New Topic

Thanks for your help. When you think package, might leave China?

Meantime, I thought order it again, but with DHL. Typically, can you tell me how long it takes to arrive in Italy with this courier?

Thanks

int077
Pro
Posts: 7760
Post Re: Help with package
on: November 22, 2016, 23:03
New Topic

1. Leaving China maybe in a couple of days.

2. Delivery with DHL, I don't know which site you are buying from but most of them will tell you how much time it can take. If I was to guess, I would say less then 10 working days.

3. DHL Italy might be able to help you out:
http://www.dhl.it/en/contact_center/contact_express.html

Hope this help.

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