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Author Topic: How to claim refund for lost parcel
strangers1-
[email protected]
com
Newbie
Posts: 2
Post Re: How to claim refund for lost parcel
on: April 19, 2014, 05:38
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RC638996184CN

i tracked my parcel in UAE (destination country) >> the website claims that this parcel was dispatched because there was no P.O.box !!!
the website i made the purchase from never asked for P.O.Box and so i don't know exactly where my parcel is and am still waiting for any reply ..

P.S: my P.O.Box is 3059, Sharjah- UAE
chinapostv-
olunteer
Administrator
Posts: 45821
Post Re: How to claim refund for lost parcel
on: April 19, 2014, 05:44
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your parcel was returned by U.A.E Post in Dubai. U.A.E Post is the delivery agent for China Post in Dubai. We don't know why they returned the parcel. The parcel now is in Beijing. you can open a dispute to paypal and claim refund. shipper can pickup the returned parcel from China Post .
strangers1-
[email protected]
com
Newbie
Posts: 2
Post Re: How to claim refund for lost parcel
on: April 19, 2014, 05:52
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they told me they returned the parcel because there was no P.O. Box on it. ... any how can i ask for re sending the parcel ??
chinapostv-
olunteer
Administrator
Posts: 45821
Post Re: How to claim refund for lost parcel
on: April 19, 2014, 06:27
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Quote from [email protected] on April 19, 2014, 05:52
they told me they returned the parcel because there was no P.O. Box on it. ... any how can i ask for re sending the parcel ??

the parcel is in China Post Beijing office. i believe the shipper did not properly print returning address. you should ask shipper to pickup the parcel and reship the parcel to you. if shipper do not agree , then claim paypal or aliexpress for refund.
jonaskkyeo
Newbie
Posts: 1
Post Re: How to claim refund for lost parcel
on: April 22, 2014, 08:56
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Hi, RE668547839SE according to my local post through phone call we them have been returned to sender due to incomplete address. Have been requesting seller to refund by seller insist to wait till they received the item. How can the item take so long to get return to seller as it was return on 11 Feb 2014 and seller claims that they cannot find out where their parcel is? Can they call the post and ask? Need help on that as seller keep rejecting my dispute for refund and offer no solution but wait. I think this is a trick from seller to delay and hope that buyer do not keep track of the Purchase Protection days (bought this item through Aliexpress) and they will get free money. Pls help. Thks
chinapostv-
olunteer
Administrator
Posts: 45821
Post Re: How to claim refund for lost parcel
on: April 22, 2014, 20:41
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RE668547839SE is a Sweden Post parcel, you should contact Sweden post or seller for detail. If seller can not give you solution, open a dispute.
guidel
Newbie
Posts: 15
Post Re: How to claim refund for lost parcel
on: May 16, 2014, 04:46
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HELLO I DID ORDER TRACKING AND THEY SAY: CHINA POST NO RECEIVED PARCEL #RA547645767CN
CAN YOU HELP ME ?
chinapostv-
olunteer
Administrator
Posts: 45821
Post Re: How to claim refund for lost parcel
on: May 16, 2014, 06:40
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Quote from guidel on May 16, 2014, 04:46
HELLO I DID ORDER TRACKING AND THEY SAY: CHINA POST NO RECEIVED PARCEL #RA547645767CN
CAN YOU HELP ME ?

when did you get the tracking no.?
anitrafla
Newbie
Posts: 3
Post Re: How to claim refund for lost parcel
on: June 12, 2014, 16:24
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My packages tracking hasnt change could you help please! i thnk they lat went to USORDF but no info sine.

Tracking numbers are LK072316129CN and lk07661215CN
chinapostv-
olunteer
Administrator
Posts: 45821
Post Re: How to claim refund for lost parcel
on: June 12, 2014, 16:45
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http://track-chinapost.com/starteub.php shows both numbers are invalid. contact seller and ask him to tell you REAL shipment date and REAL tracking number.

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