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Author Topic: Orders not showing up in tracking
katalinagi-
rl
Newbie
Posts: 24
Post Orders not showing up in tracking
on: February 20, 2014, 20:29
New Topic

I have 11 orders that were shipped out between February 7-10th and 10 are LN*CN ePacket shipments and one of them is a China Post RB*CN package. The sellers are at a loss to as to why these are not showing up yet. Is there something going on with China Post and the ePacket system in China due to the Spring Festival that has caused issues or some kind of a delay. Can someone please help me locate these missing 11 packages or enlighten me to what might be going on here? I would greatly appreciate it.

Missing Orders:
LN233118073CN
LN235697551CN
LN234076114CN
LN235697724CN
LN235697596CN
LN235697738CN
LN235697477CN
LN235697741CN
LN234076176CN
LN234076131CN
RB869854734CN
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Orders not showing up in tracking
on: February 21, 2014, 00:30
New Topic

all those parcels have not been received by China Post. Seller did not ship them.
katalinagi-
rl
Newbie
Posts: 24
Post Re: Orders not showing up in tracking
on: February 21, 2014, 06:50
New Topic

They told me that they give them to their carriers in which transport them to China Post. One of these packages comes from a regular supplier of mine and they would not tell me they shipped something when the didn't. Is it possible that these could still be sitting in the China Post awaiting getting checked in? Is it possible there is a back up of packages in the China Post offices that need to be scanned in due to the Festival?
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Orders not showing up in tracking
on: February 21, 2014, 07:57
New Topic

If the parcel has arrived China Post office, they will be scanned within 48 hours(normally less than 24 hours). As you said you got the tracking number almost two weeks ago, it is not likely that they stayed in China Post office without being scanned for so long time.

The only explanation is that shipper did not ship the goods when he gave you the tracking number. You should open a dispute and claim refund asap.
katalinagi-
rl
Newbie
Posts: 24
Post Re: Orders not showing up in tracking
on: February 21, 2014, 18:44
New Topic

So again you do not see anything at all in your system for this parcel? RB869854734CN
katalinagi-
rl
Newbie
Posts: 24
Post Re: Orders not showing up in tracking
on: February 21, 2014, 22:18
New Topic

Are these tracking numbers real or were they fake numbers that were given to me on February 10th from an Ali Express seller? None of these have even shown up in your tracking system to date. What is the difference between and LK and an LN number? Does China Post always scan in ePacket LN numbers when they arrive at China Post or do they sometimes send them along to their destination in the US without scanning them in?

LN233118073CN
LN235697551CN
LN234076114CN
LN235697724CN
LN235697596CN
LN235697738CN
LN235697477CN
LN235697741CN
LN234076176CN
LN234076131CN
chinapostv-
olunteer
Administrator
Posts: 46203
Post Re: Orders not showing up in tracking
on: February 21, 2014, 22:49
New Topic

LK is for ebay user only ePacket service. LN is general purpose ePacket. Your seller printed the tracking number label from ePacket website but did not actually ship anything. In other words, all those parcel numbers are FAKE.

If China Post received those parcels, the number will be scanned within 48 hours. So if your seller shipped the parcel on Feb 10, these parcel number will have tracking result no later FEB 12. this is another evidence that your shipper did not ship the parcel.

you should open a dispute with aliexpress asap.
alicia
Newbie
Posts: 2
Post Re: Orders not showing up in tracking
on: March 1, 2014, 04:03
New Topic

Hi,
This might clear things up a bit. I have the same problem as you, whereby I have 5 pending orders that couldn't be tracked for more than 3 weeks . This was from 5 different suppliers and they all sent out within a week before the Chinese Spring Festival. I asked them and they assured me they did sent the parcels out. The problem lies in the courier company that sends these items to the post office. The courier probably had a lot of backed-up parcel during the 15 days holidays, so they took a long time to sent it to the post office. Now, slowly one by one my parcel could finally be tracked over these past few days. Hope that helps.
katalinagi-
rl
Newbie
Posts: 24
Post Re: Orders not showing up in tracking
on: March 3, 2014, 23:57
New Topic

I'm happy to hear yours had shown up finally. Mine still yet has not shown up and yes I knew this about their couriers. They use different couriers for different types of shipments (i.e. China Post, ePacket, EMS and so forth). Between the storms going on during their Holiday and that it was in fact the Holiday for two weeks + during this time caused many issues and as well many missing parcels. I have two from another supplier that have never shown up either and they were China Post parcels not ePacket. I'll remember next season never to order anything during this one month timeframe before or after as it can be highly problematic.
Harron
Newbie
Posts: 5
Post Re: Orders not showing up in tracking
on: March 18, 2014, 12:37
New Topic

i Purchased two items on February and were shipped on 3rd March 2014 and given tracking numbers, upto now, non of the tracking numbers is working, i now suspect they are fake tho the sellers are promising that they posted on 3rd March. Worried like you!! 😕

RB430865205CN
RC865163415HK
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