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Author Topic: Several Packages very delayed. Whats going on?
Saunder
Newbie
Posts: 8
Post Several Packages very delayed. Whats going on?
on: January 5, 2017, 18:26
New Topic

What's going on with EMS ePacket service from China?

I have several packages with huge delays, each of this with a value of like 50usd. I'm loosing a lot of money since my customers are starting to ask me for refunds... What the hell is going on, I've never seen something like this...

These are some of the trackings which are very delayed and almost reaching 40 days:

LT482517497CN - USA
LT482494938CN - USA
LT497386489CN - USA
LT497379182CN - USA
LT497359452CN - USA
LT500595895CN - USA
LX226100117CN - AUSTRALIA

Does anyone know something? Please help me! I tried calling EMS but they only offer customer service in Mandarine, not English. I contacted USPS and they say items didn't arrive to the USA yet... So is there a big problem despatching from China or what?

Is this due to Christmas/New year holidays season? Due to Trump's election? I need a logical answer... :( It's too much money.

Thank you in advance!
Regards

int077
Pro
Posts: 7760
Post Re: Several Packages very delayed. Whats going on?
on: January 5, 2017, 19:33
New Topic

1. I guess you know you can track your parcels here:
http://www.track-chinapost.com

2. All 7 parcels are going out of Guangzhou, 5 to Hong Kong and possibly after USA. One parcel to San Francisco and the parcel to Australia will land at JFK according to 17 track.

3. This is what I found on the China Post EMS site:

Processing Location: Guangzhou City
LT482517497CN 2016-12-01 00: 00: 00.0 19:47:00 Leave the processing center and send to USORDF = ISC CHICAGO IL (USPS)

Processing Location: Guangzhou City
LT482494938CN 2016-12-18 00: 00: 00.0 17:00:00 Leave the processing center for USSFOP = ISC SAN FRANCISCO (USPS)

Processing Location: Guangzhou City
LT497386489CN 2016-12-04 00: 00: 00.0 20:07:00 Leave the processing center for USJFKF = ISC NEW YORK NY (USPS)

Processing Location: Guangzhou City
LT497379182CN 2016-12-04 00: 00: 00.0 20:24:00 Leave the processing center for USJFKQ = ISC NEW YORK NY (USPS)

Processing Location: Guangzhou City
LT497359452CN 2016-12-09 00: 00: 00.0 17:40:00 Leave the processing center for USJFKF = ISC NEW YORK NY (USPS)

Processing Location: Guangzhou City
LT500595895CN 2016-12-04 00: 00: 00.0 21:27:00 Leave the processing center and send to USSFOQ = ISC SAN FRANCISCO (USPS)

Processing Location: Guangzhou City
LX226100117CN 2016-12-04 00:00:00.0 20:35:00 Leave the processing center for AUMELA = MELBOURNE Australia PC

4. Delays are cause by this:
Holiday Season
Lack of room on Aircraft for Mail bags
China's smog is killing the productivity of air travelers and mail transport.

5. At the other end:
ISC CHICAGO is a mess for arrival parcels.
ISC NEW YORK, to many parcels are coming in from overseas, I have seen 2 European country telling their customer to be prepare for delay delivery for New York.

6. I have seen later parcel mail in China making it before your parcel. So I suspect that if a mail bag or bags are dispatched to an Aircraft and if that Aircraft has no more room or do not depart. Then those mail bags have to be reschedule and possibly they go in the back of the list.

7. Hope the above information can help you.

Thanks.

Saunder
Newbie
Posts: 8
Post Re: Several Packages very delayed. Whats going on?
on: January 6, 2017, 16:02
New Topic

I really appreciate you sharing this information with me. Thank you!

And I have another case, where after a Month, package is showing new movements but still in China... do you understand this one?
LT482494938CN

thanks
Kind regards,

int077
Pro
Posts: 7760
Post Re: Several Packages very delayed. Whats going on?
on: January 6, 2017, 18:50
New Topic

1. Are you talking about this:

2016-12-18 00: 00: 00.0 15:11:00 Guangzhou Arrival Processing Center, from Guangdong Province Post Express Logistics Co., Ltd. Guangzhou Branch Express Supervision Center reported

2016-12-18 00: 00: 00.0 17:00:00 Guangzhou leaves the processing center and sends it to USSFOP

2. This above tracking was possibly forgotten to be enter into the system. Human error I guess.

3. If the above tracking/information would show up in every tracking sites that would be good but it does not. At least the client would know that the parcel was still in china from the 02 to 17 Dec and was prevented from going anywhere because there was no room for the mail bag on an aircraft.

Thanks.

Saunder
Newbie
Posts: 8
Post Re: Several Packages very delayed. Whats going on?
on: January 6, 2017, 21:51
New Topic

I use 17track and also a program called: TrackChecker

In the program It shows me this:
Posting, GuangDongShengGuangZhouShi 51032100 - 29/11/2016
Handed over to Customs, GUANGZHOU - 30/11/2016
Held by Customs, GUANGZHOU - 30/11/2016
Despatch from Sorting Center, GuangDongShengGuangZhouShi GUANGZHOU - 02/12/2016
Arrival at exchange office, remark (退回), Guangzhou Exchange Office - 05/01/2017
Departure from exchange office (domestic transit), Guangzhou Exchange Office - 06/01/2019

I don't know why you and I have different information. Where do you get it or which tracking system do you use to track?

int077
Pro
Posts: 7760
Post Re: Several Packages very delayed. Whats going on?
on: January 6, 2017, 22:05
New Topic

1. You give me a tracking number and we can compare notes.

2. The above tracking what is this:
Departure from exchange office (domestic transit), Guangzhou Exchange Office - 06/01/2019

Thanks.

Saunder
Newbie
Posts: 8
Post Re: Several Packages very delayed. Whats going on?
on: January 7, 2017, 04:33
New Topic

Ok, thank you for all your help. I really appreciate it. Not too many people like you are willing to help or assist or share his knowledge for free.

One last question if you allow me, this is a different situation, these 2 trackings:
LT538384175CN
LT547995224CN

Also to USA, they have been posted 22 days ago, and that is the only movement I see, only:
"Posting, GuangDongShengGuangZhouShi 51032100"

No more movements in 22 days. Is this normal?

int077
Pro
Posts: 7760
Post Re: Several Packages very delayed. Whats going on?
on: January 7, 2017, 13:05
New Topic

Quote from Saunder on January 7, 2017, 04:33
Ok, thank you for all your help. I really appreciate it. Not too many people like you are willing to help or assist or share his knowledge for free.

One last question if you allow me, this is a different situation, these 2 trackings:
LT538384175CN
LT547995224CN

Also to USA, they have been posted 22 days ago, and that is the only movement I see, only:
"Posting, GuangDongShengGuangZhouShi 51032100"

No more movements in 22 days. Is this normal?

1. This is the full tracking of the parcel LT538384175CN from the China Post EMS site:

2016-12-15 00: 00: 00.0 19:29:00 Guangzhou Post Express Logistics International Business Branch Received

2016-12-15 00: 00: 00.0 20:04:02 Guangzhou Post express logistics company international business branch to leave the processing center, sent to Guangzhou Terminal

2016-12-15 00: 00: 00.0 20:25:00 Guangzhou Arrival Processing Center, from Guangzhou Post Express Logistics International Business Branch

2016-12-16 00: 00: 00.0 13:58:00 Guangzhou City to leave the processing center, sent to USJFKF = ISC NEW YORK NY (USPS)

2. This is the full tracking of the parcel LT547995224CN from the China Post EMS site:

2016-12-15 00: 00: 00.0 19:34:00 Guangzhou Post Express Logistics Company International Business Branch Received

2016-12-15 00: 00: 00.0 20:04:02 Guangzhou Post express logistics company international business branch to leave the processing center, sent to Guangzhou Terminal

2016-12-15 00: 00: 00.0 20:25:00 Guangzhou Arrival Processing Center, from Guangzhou Post Express Logistics International Business Branch

2016-12-16 00: 00: 00.0 13:39:00 Guangzhou City to leave the processing center, sent to USJFKF = ISC NEW YORK NY (USPS)

3. Since no more tracking is available either the parcels made it to USA or are still stuck in China.

4. What I have seen on a couple of parcel to USA, China Post are re-scanning the parcel to show on the tracking that the parcel never made out on the last date scan.

5. They must have receive thousand of complaint from client that they had to give back the money because the parcels was not deliver.

6. By now you must know the causes of the delays:
Holiday Season
China Post has too many parcels to send overseas
Not enough room on the Aircraft for parcels
Smog in China delaying Aircraft or cancelling them
Rescheduling of mail bags

7. I would tend to say that earlier parcels (Nov - 1/2 Dec) from China should take from 15 to 35 days and sometimes more to be deliver then the later parcels. It's all part of scheduling, you just can not
rearrange the schedule list all the time otherwise you will get mix up.

8. Also you have the location from where is coming out of China, Guangzhou and Shanghai, possibly the biggest place in China, they also created the biggest backlog into the system.

9. And don't forget the other side in USA, like Chicago and JFK. Sorry if the post is so long, I just hope other people read it also so they can understand a bit more how the system works. And I do realize that it's not funny waiting for a parcel. Neither for a seller getting constant complaint from buyer that the parcel has not arrive.

Thanks

jmsmp1
Newbie
Posts: 10
Post Re: Several Packages very delayed. Whats going on?
on: January 7, 2017, 16:01
New Topic

So, what you are saying is, if I reorder today it might come eralier than my original order?

int077
Pro
Posts: 7760
Post Re: Several Packages very delayed. Whats going on?
on: January 7, 2017, 17:02
New Topic

Quote from jmsmp1 on January 7, 2017, 16:01
So, what you are saying is, if I reorder today it might come eralier than my original order?

1. Not necessarily, It depends where the parcel is at in China and where it's going to and from where it will depart in China.

2. What you are looking at here in China mail system is thousands of parcels and hundreds of mail bag.

3. And you got the priority mail that come into play also.

4. The worst thing right now in China is the Smog. If Aircraft can not depart from Airfield then the mail is not going anywhere and they have to be reschedule.

5. I suspect China Post know approximately how many mail bags they can put into an Aircraft. So in the schedule they are planning that much mail bags. If they don't all go in, then they have to be reschedule for another departure not necessarily the same day.

6. If by any chance an early batch (25 Dec and up) of mail bags was lucky enough to depart China because the schedule work for them, then that it.

7. The simple way to explain that is if you go to your car dealer to get you car repair under warranty.
a. The will give Schedule you a date and time for the repair.
b. For whatever reason you can not make it to the dealer in time, you come in 2 hours late.
c. What is the dealer do, reschedule a new date and time. And I'm almost sure it won't be the next days.
d. So if somebody came a few days after you when you got your first date and time, now all of a sudden he is ahead of you.

Thanks.

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