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Author Topic: What happens to my parcell?
tomislav
Newbie
Posts: 6
Post What happens to my parcell?
on: October 12, 2016, 11:42
New Topic

Hello,
can someone help me to clarify what happens to my parcell?
Seems that my parcel stacks at Guangzhou terminal for a whole month, and there is no new info updates for a twoo weeks afterwards. Is it lost or returned to sender? Should I ask for refund immediately (buyer protection time on AliExpress is prolonged and exceedes for a 3 weeks), or the parcel is maybe on the way?

PARCEL INFO (translated from chineese on tracking page http://www.track-chinapost.com)

Number: RS210313026CN
Package Status: Alert
Destination Country: Croatia
2016-08-29 23:10 China, GUANGZHOU, Send item abroad (EDI-received)
2016-08-28 17:18 China, GUANGZHOU, Insert item into bag (Otb)
2016-08-27 17:37 China, 52803200, Receive item from customer (Otb)
Origin Country: China
2016-09-28 15:27 Guangzhou Exchange Bureau, import each other (internal transit)
2016-09-28 15:25 Exchange Bureau in Guangzhou, returning, notes (d)
2016-09-28 08:49 Exchange Bureau in Guangzhou, has imported opening notes (return)
2016-09-10 20:58 Guangzhou Terminal, left hand navigation
2016-09-10 20:40 Guangzhou Terminal, arrival
2016-09-09 22:55 Guangzhou Terminal, left hand navigation
2016-09-09 22:41 Guangzhou Terminal, arrival
2016-09-08 17:26 Guangzhou Terminal, arrival
2016-09-07 08:33 As Guangzhou courier service companies, security checks returned
2016-09-06 13:56 Guangzhou Terminal, left hand navigation
2016-09-06 13:31 Guangzhou Terminal, arrival
2016-09-02 20:06 Guangzhou Terminal, left hand navigation
2016-09-02 13:20 Guangzhou Terminal, arrival
2016-09-02 13:17 Guangzhou Terminal, arrival
2016-08-29 19:33 Guangzhou Terminal, left hand navigation
2016-08-29 19:18 Guangzhou Terminal, arrival
2016-08-28 14:14 Exchange Bureau in Guangzhou, have been exported directly
2016-08-28 10:52 Exchange Bureau in Guangzhou, have been exported to open
2016-08-27 23:49 Foshan philatelic post office letter, left, the next station "South China Sea"
2016-08-27 21:47 Foshan philatelic post office letter, letter
2016-08-27 17:37 Foshan philatelic post office communications, has received send
======================================

int077
Pro
Posts: 7760
Post Re: What happens to my parcell?
on: October 12, 2016, 13:10
New Topic

1. This is the full tracking of your parcel:
China Post Register Air Mail Tracking System
Parcel No.RS210313026CN tracking result
2016-08-27 17:37:37.0 佛山city Post Office parcel 集邮局 received
2016-08-27 21:47:01.0 佛山city Post Office parcel 集邮局 customs scan
2016-08-27 23:49:42.0 leaving 佛山city Post Office parcel 集邮局 ,next station 南海
2016-08-28 10:52:44.0 Guangzhou Transit Station export security scan
2016-08-28 14:14:12.0 Guangzhou Transit Station export customs cleared
2016-08-29 19:18:00.0 arrive Guangzhou Airport
2016-08-29 19:33:12.0 leaving Guangzhou Airport going to next airport/seaport
2016-09-02 13:17:00.0 arrive Guangzhou Airport
2016-09-02 13:20:00.0 arrive Guangzhou Airport
2016-09-02 20:06:33.0 leaving Guangzhou Airport going to next airport/seaport
2016-09-06 13:31:00.0 arrive Guangzhou Airport
2016-09-06 13:56:36.0 leaving Guangzhou Airport going to next airport/seaport
2016-09-07 08:33:50.0 Guangzhou express 公司 safety check rejected
2016-09-08 17:26:00.0 arrive Guangzhou Airport
2016-09-09 22:41:00.0 arrive Guangzhou Airport
2016-09-09 22:55:19.0 leaving Guangzhou Airport going to next airport/seaport
2016-09-10 20:40:00.0 arrive Guangzhou Airport
2016-09-10 20:58:38.0 leaving Guangzhou Airport going to next airport/seaport
2016-09-28 08:49:33.0 Guangzhou Transit Station import customs scan ,remark (rejected )
2016-09-28 15:25:28.0 Guangzhou Transit Station rejected ,remark (D)
2016-09-28 15:27:49.0 Guangzhou Transit Station import customs cleared (domestic transit )

2. You should contact seller and provide him with the above tracking and tell him the parcel has not ship out of China and returning to him.

Hope this help.

tomislav
Newbie
Posts: 6
Post Re: What happens to my parcell?
on: October 12, 2016, 14:36
New Topic

Thanks int007,
that's exactly what I was affraid, but needed a confirmation. Would ask seller for refund, and if he deny, will open a dispute on AliExpress.

tomislav
Newbie
Posts: 6
Post Re: What happens to my parcell?
on: November 2, 2016, 10:47
New Topic

int007 or someone else, please help me with this parcell:
Parcell info:

China Post Register Air Mail Tracking System

Parcel No.RJ882819391CN tracking result
2016-10-24 21:53:29.0 Hangzhou city international Transit Station received
2016-10-24 21:53:40.0 Hangzhou city international Transit Station customs scan
2016-10-24 23:52:32.0 leaving Hangzhou city international Transit Station ,next station Hangzhou center
2016-10-25 12:33:35.0 Hangzhou Transit Station export security scan
2016-10-25 15:15:52.0 Hangzhou Transit Station export customs scan (domestic transit )
2016-11-02 11:06:50.0 Hangzhou Transit Station export security scan
2016-11-02 11:06:56.0 Hangzhou Transit Station rejected

What exactly "rejected" means in this situation? Will this parcell be returned to sender or resend?
Don't understand why was rejected, maybe fail on security scan? It is SCR dimmer switch inside, nothing what is forbidden for delivery.
Should I ask for refund or wait for resend? There is a plenty of time till the end of Buyer protection time (46 days).

int077
Pro
Posts: 7760
Post Re: What happens to my parcell?
on: November 2, 2016, 11:00
New Topic

1. This is what rejected means:

What can I do if tracking result shows “rejected” or “Safety Check Rejected” ?

2. Please do advise your seller as soon as possible, he might be able to take action.

3. Also I found this tracking:
2016-11-02 11:07:10.0 Hangzhou Transit Station export customs scan (domestic transit )

4. So the parcel might be going back to the seller, according to the above tracking.

Hope this help.

tomislav
Newbie
Posts: 6
Post Re: What happens to my parcell?
on: November 2, 2016, 12:21
New Topic

Thanks for this info.
I will contact seller as soon is possible.

Just for info, for my first question in this topic, I opened a dispute, seller agreed with my request, and I received full refund for my parcell.

tomislav
Newbie
Posts: 6
Post Re: What happens to my parcell?
on: December 21, 2016, 16:57
New Topic

Can you help me with this parcel?:

China Post Register Air Mail Tracking System

Parcel No.RJ882819391CN tracking result
2016-10-24 21:53:29.0 Hangzhou city international Transit Station received
2016-10-24 21:53:40.0 Hangzhou city international Transit Station customs scan
2016-10-24 23:52:32.0 leaving Hangzhou city international Transit Station ,next station Hangzhou center
2016-10-25 12:33:35.0 Hangzhou Transit Station export security scan
2016-10-25 15:15:52.0 Hangzhou Transit Station export customs scan (domestic transit )
2016-11-02 11:06:50.0 Hangzhou Transit Station export security scan
2016-11-02 11:06:56.0 Hangzhou Transit Station rejected
2016-11-02 11:07:10.0 Hangzhou Transit Station export customs scan (domestic transit )
2016-11-05 02:04:46.0 Beijing Transit Station export security scan ,remark (safety check rejected )
2016-11-05 09:52:00.0 Beijing Transit Station rejected
2016-11-05 09:56:19.0 Beijing Transit Station export customs cleared
2016-11-05 22:53:00.0 arrive Beijing Airport
2016-11-05 22:58:04.0 leaving Beijing Airport going to next airport/seaport

There is no new tracking update since 2016-11-05 22:58:04.0 (more then a six weeks from leaving a Beijing airport), what is a very wierd. Seller prolonged a Buyer protection time to 2017-01-17, but it is a very long time to wait.
What to do? Open a dispute, or wait till the end of the Buyer protection time?
What to do

int077
Pro
Posts: 7760
Post Re: What happens to my parcell?
on: December 21, 2016, 17:13
New Topic

1. I have a weird feeling about your parcel, I tried to track on other site:

02.11.2016 11:06
Return item to sender
Hangzhou International Place Of Exchange 31002400

02.11.2016 11:07
Consolidated for export (Export)
Hangzhou International Place Of Exchange 31002400

05.11.2016 02:04
Return to sender. Does not meet Customs requirements.
Beijing International Place Of Exchange 10010200

05.11.2016 09:52
Return item to sender
Beijing International Place Of Exchange 10010200

2. But then after that it's indicating the parcel departed. Either way it's been to long for your parcel. You do what is best for you and what you are most comfortable with.

Hope this help.

tomislav
Newbie
Posts: 6
Post Re: What happens to my parcell?
on: December 21, 2016, 17:46
New Topic

Thanks for this info.
Yes, it looks parcel departed on 05.11.2016, but it's been too long time anyway.
I think I will ask for refund immediatelly.
Regards,

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