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Author Topic: Stuck parcels
peterete
Newbie
Posts: 1
Post Stuck parcels
on: October 14, 2020, 07:36
New Topic

Hello.

I have two packages stuck for over a month and the tracking information doesn't update. The courier company in Spain says parcels have not arrived, but the sender says they have left China. Can you help me, please?

The tracking codes are:

LZ269834835CN
LZ269839656CN

Thank you for your attention.
moderator
Administrator
Posts: 1234
Post Re: Stuck parcels
on: October 14, 2020, 08:13
New Topic

http://track-chinapost.com/startairmail.php shows both parcels are in some middle transfer airport between China and Spain. You can not see update before Spain Post gets these parcels from airlines. This might take 4 to 6 weeks, please wait some more time.

Once parcel arrives Spain, you will see new update in http://track-chinapost.com/start_spainpost.php

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