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Author Topic: Stuck parcel
Eira
Newbie
Posts: 13
Post Stuck parcel
on: October 16, 2014, 15:37
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Hi!
My parcel RK032488372CN is stuck in Nanjing from 20th of September (for about month).
There is no movement, so how long will it take for me to receive parcel?
Thank you in advance!
chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Stuck parcel
on: October 16, 2014, 16:40
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RK032488372CN seems to have problem to pass security check. any battery inside?
Eira
Newbie
Posts: 13
Post Re: Stuck parcel
on: October 17, 2014, 17:50
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No. There is neckless, but it is very big, so a lot of metal must be in package (http://www.aliexpress.com/snapshot/6199787273.html)
Eira
Newbie
Posts: 13
Post Re: Stuck parcel
on: October 21, 2014, 11:24
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What should I do if the parcel RK032488372CN still cannnot pass the security check?
chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Stuck parcel
on: October 21, 2014, 16:23
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RK032488372CN should have some problem to pass security check. any battery item inside?
Eira
Newbie
Posts: 13
Post Re: Stuck parcel
on: October 22, 2014, 06:52
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No. There is neckless, but it is very big, so a lot of metal must be in package (http://www.aliexpress.com/snapshot/6199787273.html)
chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Stuck parcel
on: October 22, 2014, 07:09
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you can wait one more week, if still no arrival, you should open dispute to aliexpress and claim refund.
Eira
Newbie
Posts: 13
Post Re: Stuck parcel
on: October 23, 2014, 06:34
New Topic

ok, thank you.
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