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Author Topic: Parcel# CY287429445DE unchnanged since one week
koeber
Newbie
Posts: 1
Post Parcel# CY287429445DE unchnanged since one week
on: January 31, 2025, 07:45
New Topic

Dear China Post support,

my Parcel# CY287429445DE has unchanged since one week. It's still in status:
1/25/2025 1:19 PM Item presented to import Customs SHENZHEN

Can you please check what the problem is with the delivery to the recipient.

Thanks in advance!

chinapostv-
olunteer
Administrator
Posts: 46422
Post Re: Parcel# CY287429445DE unchnanged since one week
on: January 31, 2025, 08:15
New Topic

CY287429445DE is waiting for receiver to make customs clearance. The delay is caused by following reasons:
1)The shipper forgot to print receiver's mobile phone number. So China Post can not send customs clearance code to receiver by text message. IF this is your case, please ask receiver call china post hotline number 11185. They will help him to make customs clearance .

2)The receiver does not want to make customs clearance and accept the parcel. This often happens when parcel is a return for refund. If this your case, China Post can't do anything for you. You need open dispute to the marketplace or call your bank to file charge back against fraud.

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