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Author Topic: Wrong Delivery
Lateefykn8-
4
Newbie
Posts: 6
Post Wrong Delivery
on: March 18, 2019, 19:29
New Topic

Seller have send my parcel to wrong address please what to do
RV813446853CN
chinapostv-
olunteer
Administrator
Posts: 45856
Post Re: Wrong Delivery
on: March 19, 2019, 00:14
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Nigeria Post website shows the parcel arrived Post office NGDUG on Mar 11, UNSUCCESSFUL ITEM DELIVERY ATTEMPT.

You need contact Nigeria Post to pickup the parcel.

Lateefykn8-
4
Newbie
Posts: 6
Post Re: Wrong Delivery
on: March 19, 2019, 10:12
New Topic

that NGDUG is wrong address is like 130km to my register address that I use to purchase the item online

chinapostv-
olunteer
Administrator
Posts: 45856
Post Re: Wrong Delivery
on: March 19, 2019, 10:37
New Topic

it seems that your seller printed wrong address in the parcel. The only thing you can do is to open dispute to your seller and claim refund.
Lateefykn8-
4
Newbie
Posts: 6
Post Re: Wrong Delivery
on: March 19, 2019, 11:14
New Topic

ok thanks
please I can't track this my second item on Nigeria NIPOST website please help with the status of my parcel RX464717109CN
chinapostv-
olunteer
Administrator
Posts: 45856
Post Re: Wrong Delivery
on: March 19, 2019, 13:27
New Topic

http://track-chinapost.com/result_china.php?order_no=RX464717109CN shows the number was sent to airline on Mar 15.
China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

Once it passes import customs clearance, Nigeria Post will scan and update its new location for China Post database and you will see new status.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.
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