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Author Topic: Why ist my Parcel so long ad Customs ?
X-Tour
Newbie
Posts: 1
Post Why ist my Parcel so long ad Customs ?
on: January 23, 2025, 09:23
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Hey There,

Can Anybody Explane or help me understand Why my Parcel CA426362780DE is apparently at Customs sind the 12.24.2024 and not be delivered yet ??

chinapostv-
olunteer
Administrator
Posts: 46422
Post Re: Why ist my Parcel so long ad Customs ?
on: January 23, 2025, 14:09
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CA426362780DE arrived Shenzhen one month ago. The receiver did not make customs clearance.

The delay of delivery is caused by one of the following reasons:
1)The shipper forgot to print receiver's mobile phone number. So China Post can not send customs clearance code to receiver by text message. IF this is your case, please ask receiver call china post Shenzhen customs brokerage office phone number 0755-26755971. They will help him to make customs clearance .

2)The receiver does not want to make customs clearance and accept the parcel. This often happens when parcel is a return for refund. If this your case, China Post can't do anything for you. You need open dispute to the marketplace or call your bank to file charge back against fraud.

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