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Author Topic: Where is my parcel?
Imp4ct
Newbie
Posts: 3
Post Where is my parcel?
on: April 26, 2019, 20:05
New Topic

Hello

yesterday I could see my parcel LF961719807CN being in Departure export customs GUANGZHOU since 2019/4/18. Today it says "Parcel#LF961719807CN is invalid, China Post has not received any parcel associated with this number!" But I don't have it yet.
What does that mean? Where is my parcel and when will it arrive in Germany?

Thank you!

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Where is my parcel?
on: April 26, 2019, 20:50
New Topic

the number was sent to airline on April 19.

China Post will lost control of the parcel after sent to airline. so there will be no update anymore after sent to airline date.

Sent to airline does not mean you will get the parcel very soon. It will keep waiting 5 to 10 days in airline warehouse waiting flight space and another 1 to 4 weeks import customs processing in destination country(speed depending on country). The status will stuck at "sent to airline" during this 2 to 8 weeks period.

If your buyer protection is expiring, open dispute for refund. Otherwise keep waiting.

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