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Author Topic: Status of shipment CY590329136DE
jessej18
Newbie
Posts: 2
Post Status of shipment CY590329136DE
on: February 4, 2025, 08:49
New Topic

My package with tracking # CY590329136DE has not changed its status since 11/18/2024. What is happening, and how can it be resolved?

chinapostv-
olunteer
Administrator
Posts: 46600
Post Re: Status of shipment CY590329136DE
on: February 4, 2025, 09:15
New Topic

CY590329136DE arrived in Hangzhou customs on Nov 20. It is still waiting for import customs clearance. There might be two possible reasons for the delay:
1)you forgot to write receiver's mobile phone number in the parcel. China Post needs to send a customs clearance code to receiver which allows him/her to make customs clearance online. If this is the case, the receiver needs to call Hangzhou customs agent 0571-86896573/86896576. They will guide him to make customs clearance in person.

2)The receiver doesn't not want to accept the parcel and make customs clearance. This often happens when the parcel is a return for a refund. Many bad sellers often play such game to avoid refund. If this is your case, China Post can't do anything for you. You need open dispute to your marketplace like Amazon,Aliexpress etc, or call your bank to file charge back against fraud.

jessej18
Newbie
Posts: 2
Post Re: Status of shipment CY590329136DE
on: March 19, 2025, 08:00
New Topic

Many thanks for your help. It appears that unfortunately the company seems to fall into your 2nd category.

My new question is what will happen to the package? It is currently listed "Item returned from Customs (import)" and "Import terminated". Does that mean the package is being returned to Germany?

many thanks

chinapostv-
olunteer
Administrator
Posts: 46600
Post Re: Status of shipment CY590329136DE
on: March 19, 2025, 09:41
New Topic

CY590329136DE was returned to Germany on Mar 7. Return parcels are very likely to be shipped by ocean vessel to Germany. So you might need to wait about 2 to 5 months to get the return parcel.

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