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Author Topic: should i open dispute
majdgh
Newbie
Posts: 6
Post should i open dispute
on: November 22, 2016, 22:55
New Topic

hello
I have noticed that my order has no update for shipping information from 30/10/2016 and when I ordered the product I also ordered many things in the same day form other sellers and all of items received in 2 weeks ago but this item witch has this traking number : RS230503832CN i haven't receive it yet ?
on : http://global.cainiao.com/ it says 25 days and not delivered and usually i receive the item in 6 to 12 days when i check on this site
and also the traking information is missing some lines if i compare this order to another
please i need explanation of this
i tried to contact the seller but he didn't answere, how much time should i wait him ?
the order has 2 months to be closed and already passed one month i think there is a problem !
thank you

int077
Pro
Posts: 7760
Post Re: should i open dispute
on: November 22, 2016, 23:27
New Topic

1. Parcel to France can take from 7 to 44 days, you can find it here:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

2. Here is a tracking of your parcel:
International Mail# RS230503832CN Tracking Result
Summary
Tracking number Origin Destination Status
RS230503832CN CHINA FRANCE On route

History Detail
Local date/time Activity Location Remarks
29-Oct-2016 18:15 Received by Post Office 52803200
30-Oct-2016 15:52 Departure export customs GUANGZHOU

3. Another tracking:
China Post Register Air Mail Tracking System
Parcel No.RS230503832CN tracking result
2016-10-29 18:15:18.0 佛山city Post Office parcel 集邮局 received
2016-10-30 02:03:12.0 佛山city Post Office parcel 集邮局 customs scan
2016-10-30 02:06:56.0 leaving 佛山city Post Office parcel 集邮局 ,next station 南海
2016-10-30 07:58:55.0 Guangzhou Transit Station export security scan
2016-10-30 15:52:30.0 Guangzhou Transit Station export customs cleared

4. And this tracking:
Number: RS230503832CN
Package Status: In Transit

Destination Country: France
2016-10-30 00:00 Departure ROISSY MAIL INTERNATIONAL PEAK (93).
2016-10-29 00:00 Deposit origin ROISSY COURRIER INTERNATIONAL PEAK (93).

Origin Country: China
2016-10-30 15:52 Exchange Bureau in Guangzhou, have been exported directly
2016-10-30 07:58 Exchange Bureau in Guangzhou, have been exported to open
2016-10-30 02:06 Foshan philatelic post office letter, left, the next station "South China Sea"
2016-10-30 02:03 Foshan philatelic post office letter, letter
2016-10-29 18:15 Foshan philatelic post office communications, has received send
======================================
Powered by http://www.track-chinapost.com

5. So according to the above tracking your parcel is On Route/In Transit from China to France. Now it's up to La Poste to scan your parcel on arrival or when they have time to do it, after to France Customs for clearance.

6. You do what you want about opening a dispute but you got only one chance to do that. You just can open then close then open again.

7. About the other parcels that you receive 2 weeks ago, please provide tracking number.

Hope this help.

majdgh
Newbie
Posts: 6
Post Re: should i open dispute
on: November 22, 2016, 23:38
New Topic

I don't know i will think about this ! i don't care about delay too much but at last i want my package and i am a afraid that i am waiting with no cause because there might be a problem with the package
anyway this is the tracking information for one of the orders and its more than 2 weeks:
RS230497434CN
please can you explain to me how can i calculate the days ? i mean from witch day in the tracking information can i start counting
thank you

int077
Pro
Posts: 7760
Post Re: should i open dispute
on: November 23, 2016, 00:08
New Topic

1. Your parcel RS230497434CN took 6 days to be deliver.

2. The days are counted from when the parcel was mail/receive by China Post. Not the days you order the parcel.

3. Look at the tracking for parcel RS230497434CN:
Number: RS230497434CN
Package Status: Delivered ( 6 Days )

Destination Country: France
2016-11-08 00:00 Distributed COUNTRIES OF VAUBAN PPDC BESANÇON (25).
2016-11-08 00:00 Processing in COUNTRIES OF VAUBAN PPDC BESANÇON (25).
2016-11-05 00:00 Arrival in ROISSY HUB BSCC PEAK (93) France.
2016-11-03 00:00 Departure country of origin ROISSY COURRIER INTERNATIONAL PEAK (93).
2016-11-02 00:00 Deposit origin ROISSY COURRIER INTERNATIONAL PEAK (93).

Origin Country: China
2016-11-08 11:44 France, the post office has been voted
2016-11-05 10:29 France rose to reach Exchange Bureau
2016-11-04 17:15 Guangzhou Terminal, left hand navigation
2016-11-04 17:11 Guangzhou Terminal, arrival
2016-11-03 14:36 Exchange Bureau in Guangzhou, have been exported directly
2016-11-03 10:03 Exchange Bureau in Guangzhou, have been exported to open
2016-11-03 02:27 Foshan philatelic post office letter, left, the next station "South China Sea"
2016-11-03 02:22 Foshan philatelic post office letter, letter
2016-11-02 16:27 Foshan philatelic post office communications, has received send
======================================
Powered by http://www.track-chinapost.com

4. Frankly I have never seen a tracking like this one before. It must have taken a private jet for France or a Government jet.

Hope this help.

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