I received a hair extension product on 10/28/2015 via UPS from a company called SUNNYMAY HAIR in QINGDAO CHINA. The very next day (10/29/2015) I returned it because the product was not up to the standards and I requested an exchange. I went to USPS and ask for the lowest cost to send back with the capibility to track.... they advised I use FIrst Class International. It is now 11/23/2015 and the company still WILL NOT exchange my product OR issue a refund because they did not get it yet. They say the chinese post office says nothing they can do check with USPS. I check with them they say it has left the states and en route. This has been WAY TOO LONG! I am upset and out over $100. Can someone please help me. Can I contact customs? I do not know what to do now.

Tracking Number: LC325815472US

Image of a progress bar displaying in-transit status in-transit

Product & Tracking Information

Postal Product:
First-Class Package International Service

Features:
International Letter

DATE & TIME

STATUS OF ITEM

LOCATION

October 30, 2015 , 10:33 am
Departed USPS Facility
JAMAICA, NY 11430

Your item departed our USPS facility in JAMAICA, NY 11430 on October 30, 2015 at 10:33 am. The item is currently in transit to the destination.
October 30, 2015 , 5:46 am

Arrived at USPS Facility
JAMAICA, NY 11430
October 29, 2015 , 8:03 pm

Departed USPS Facility
TRENTON, NJ 08650
October 29, 2015 , 7:38 pm

Arrived at USPS Facility
TRENTON, NJ 08650
October 29, 2015 , 5:36 pm

Acceptance
MATAWAN, NJ 07747

Oh no!!!!!!!