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Author Topic: PLEASE HELP ME solve my problem!!!!
jjlawal
Newbie
Posts: 5
Post PLEASE HELP ME solve my problem!!!!
on: May 7, 2015, 17:31
New Topic

hello dear friend,on 4th january,i order a tablet on aliexpress with this SINGAPORE POST tracking number RF312640640SG.
on 28th january,status indicated that the parcel arrived germany and since this time nothing.it will be 5 months by now and i still not get my tablet that i paid 300 usd.
since this all time i was in contact with the seller who always told me to be patient.but me i think it becomes a great bulshit,5 months and still telling me to be patient,it's a joke.
so yesterday i opened a dispute in order to be refunded.he rejected my dispute and he told me to wait since he confirmed with singapore post that effectively i don't receive the tablet.
now on aliexpress i have 3 options offered to me.
1)accept his solution
-i don't know if i accept his solution i will be really refunded,because i'm afraid.
2)cancel the dispute
3)escalate dispute
-i want to know if i escalate dispute how can i prove that i did'nt get the tablet maybe because aliexpress team will ask it
-and will i be really refunded?

NB: I register all my communications with the seller!

please tell me what can i do?

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: PLEASE HELP ME solve my problem!!!!
on: May 7, 2015, 17:38
New Topic

escalate the dispute. you no need prove you did not get the tablet. seller should prove that you have received the goods otherwise he will be force to refund you money.

jjlawal
Newbie
Posts: 5
Post Re: PLEASE HELP ME solve my problem!!!!
on: May 7, 2015, 17:59
New Topic

Ok thank you very much i hope aliexpress team won't tell me to accept 30% of the money

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