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Author Topic: Parcel since 2 weeks in the sorting centre
dabbelju
Newbie
Posts: 3
Post Parcel since 2 weeks in the sorting centre
on: July 14, 2024, 21:14
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Hello,

my latest information for tracking number CY284688542DE shows since 2 weeks
7/1/2024 8:11 AM Item into sorting centre 31000001

Is it possible, that the destination address cannot be found?

Yiwu Cujia Trade Co., Ltd
Pilot Free Trade Zone Jindong Distr
No. 887 Changchun West Rd., Bld. 9 2nd floor
321000 Jinhua Zhejiang
Volksrepublik China

Thanks in advance for your support!

dabbelju
chinapostv-
olunteer
Administrator
Posts: 46478
Post Re: Parcel since 2 weeks in the sorting centre
on: July 15, 2024, 03:56
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the receiver didn't make customs clearance. is it a return for refund?
dabbelju
Newbie
Posts: 3
Post Re: Parcel since 2 weeks in the sorting centre
on: July 15, 2024, 15:40
New Topic

Yes it is.
The items were purchased through a shop on Shopify. The recipient of the return is possibly(?) CJ Dropshipping.
chinapostv-
olunteer
Administrator
Posts: 46478
Post Re: Parcel since 2 weeks in the sorting centre
on: July 15, 2024, 15:45
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The seller is playing a cheating game. He doesn't make customs clearance , therefore the parcel can't be delivered. Then he can tell buyer that he hasn't received the return and refuse to refund the money.

Many marketplaces like ebay, Amazon , aliexpress have policy to deal with such bad sellers. If you purchased from Amazon, Aliexpress and ebay, you can tell the marketplace that the seller doesn't make customs clearance and refuse to refund. In most cases, marketplace will check the tracking status and verify your words. You will get refund after they verify the status.
dabbelju
Newbie
Posts: 3
Post Re: Parcel since 2 weeks in the sorting centre
on: July 15, 2024, 17:19
New Topic

Thank you very much for your support!
Dabbelju
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