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Author Topic: Package stuck in customs (6 weeks)
AHtyxa
Newbie
Posts: 1
Post Package stuck in customs (6 weeks)
on: January 24, 2025, 11:03
New Topic

I sent an item back to the seller from Germany to China acc. to DHL instructions.
The tracking no. is CY286803991DE
The package is stuck in customs since 16 of December without any new information.
The seller is refusing to try to establish contact to get updates.
I don't have any means to do anything or push for progress.

Can anything be done?
Thanks for any reply in advance!

chinapostv-
olunteer
Administrator
Posts: 46422
Post Re: Package stuck in customs (6 weeks)
on: January 24, 2025, 13:04
New Topic

CY286803991DE arrived Ningbo on Dec 17 2024. The receiver did not make customs clearance.

The delay of delivery is caused by one of the following reasons:
1)The shipper forgot to print receiver's mobile phone number. So China Post can not send customs clearance code to receiver by text message. IF this is your case, please ask receiver call china post hotline number 11185. They will help him to make customs clearance .

2)The receiver does not want to make customs clearance and accept the parcel. This often happens when parcel is a return for refund. If this your case, China Post can't do anything for you. You need open dispute to the marketplace or call your bank to file charge back against fraud.

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