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Author Topic: need help getting my parcel returned
omfglad000
Newbie
Posts: 9
Post need help getting my parcel returned
on: February 19, 2020, 08:04
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i bought something off dhgate and it wasn't what was ordered so i shipped it back to get a refund and it got held in Chinese customs because the seller won't pay the duty and now its been there for 2 months and the site has now declared i won't get my refund and released the money to the seller and now im without product or money. How do i get my parcel shipped back to me as the duty from the seller is never going to be payed? thanks

tracking number: LK985597714AU
chinapostv-
olunteer
Administrator
Posts: 42138
Post Re: need help getting my parcel returned
on: February 19, 2020, 08:09
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http://track-chinapost.com/result_china.php?order_no=LK985597714AU shows your parcel arrived China Post Shenzhen head office on Dec 26. but receiver does not go to China Post customs warehouse to make customs clearance and pickup the parcel.

If you paid with PayPal, you can file refund release request, PayPal will refund you money as long as goods arrived China customs, it is seller's duty to pickup the parcel.

omfglad000
Newbie
Posts: 9
Post Re: need help getting my parcel returned
on: February 19, 2020, 08:12
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no they don't offer paypal on dhgate is there anyway i could get my items returned from customs
omfglad000
Newbie
Posts: 9
Post Re: need help getting my parcel returned
on: February 19, 2020, 08:23
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is there a form or email to get my stuff returned?
chinapostv-
olunteer
Administrator
Posts: 42138
Post Re: need help getting my parcel returned
on: February 19, 2020, 23:27
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I am not familiar with DHGATE return policy, normally you need buy from PayPal/aliexpress/amazon which provide hassle free refund policy if seller doest not accept return parcel from customs.

You need contact DHGATE and ask them if seller does not want to pickup the parcel, how you can get refund.
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