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Author Topic: My parcel is stuck at Shanghai Airport
Dee11
Newbie
Posts: 2
Post My parcel is stuck at Shanghai Airport
on: October 31, 2020, 02:33
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I have a package coming from China to Australia (I honestly thought the seller was Australian when I purchased). According to the tracking it’s been at Shanghai Airport since the 6th September. I have contacted Australia Post but there’s little they can do as it hasn’t arrived in Australia as yet. The company I purchased from, Chic Boutique have been absolutely no help, they have ignored my messages and emails. The parcel isn’t an overly big one, just has a couple of couch covers in it. What can I do about this please.
moderator
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Posts: 1234
Post Re: My parcel is stuck at Shanghai Airport
on: October 31, 2020, 04:59
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you need write tracking number, otherwise none can help you.
Dee11
Newbie
Posts: 2
Post Re: My parcel is stuck at Shanghai Airport
on: October 31, 2020, 07:48
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Sorry, Tracking number is LZ291270748CN
moderator
Administrator
Posts: 1234
Post Re: My parcel is stuck at Shanghai Airport
on: October 31, 2020, 08:20
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http://track-chinapost.com/result_china.php?order_no=LZ291270748CN shows the parcel is still in Shanghai and never update its new status. Based on our stat, the parcel has more than 60% chance. to be lost.

If your buyer protection is expiring ,you need open dispute to seller for lost parcel refund.
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