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Author Topic: My order hasnt arrived for 35 days
pappmarcel-
l
Newbie
Posts: 3
Post My order hasnt arrived for 35 days
on: April 1, 2020, 10:37
New Topic

Dear China Post!
I ordered a motor part from China to Hungary on Aliexpress on the 27th of Fabruary.
I got these notifications...
2020.03.13 06:00 (GMT-7): Departed country of origin
2020.03.06 08:33 (GMT-7): Departed country of origin
2020.02.28 12:08 (GMT-7): Shipment accepted by airline
2020.02.28 12:07 (GMT-7): Shipment left country of origin warehouse
2020.02.28 12:07 (GMT-7): Shipment at country of origin warehouse
2020.02.28 11:15 (GMT-7): Shipment dispatched
2020.02.27 09:24 (GMT-7): Waiting for pick up
...but my order hasn't arrived yet, and the seller and I think, there might be a problem. What should I do in this situation? Thanks for your answer!
Tracking number: RE018799586CN

chinapostv-
olunteer
Administrator
Posts: 44218
Post Re: My order hasnt arrived for 35 days
on: April 1, 2020, 16:37
New Topic

you need write tracking number in your question. otherwise we can not know if your parcel is from china post.

pappmarcel-
l
Newbie
Posts: 3
Post Re: My order hasnt arrived for 35 days
on: April 1, 2020, 19:42
New Topic

Ok, sorry. I filled the gap.

chinapostv-
olunteer
Administrator
Posts: 44218
Post Re: My order hasnt arrived for 35 days
on: April 1, 2020, 20:26
New Topic

your parcel was sent to Shanghai airport on Mar 13. It is still in Shanghai airport since then.

this kind of tracking number starting with R is called China Post Register Airmail parcel. This is a slow service which low priority to compete space with EMS and ePacket.

Coronavirus has cancelled 99% airlines from china to Europe. China Post has not enough airline shipping space.

As your parcel has lowest priority to compete limited shipping space with EMS,ePacket parcels. You have long time to wait.

If your buyer protection is expiring ,you need open dispute to seller for refund. Otherwise keep waiting.

pappmarcel-
l
Newbie
Posts: 3
Post Re: My order hasnt arrived for 35 days
on: April 2, 2020, 08:53
New Topic

Ok, thank you for your help! I'm very thankful!

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