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Author Topic: Info on customs issue for parcel
MattMatt
Newbie
Posts: 2
Post Info on customs issue for parcel
on: January 31, 2025, 21:37
New Topic

Dear China Post Team,

I would like to understand what is the status of CY287019839DE

It has been with customs in Hangzhou for more than 4 weeks. It is a return shipment and I suppose the receiver did not react to messages by China Post?

Thanks a lot!
chinapostv-
olunteer
Administrator
Posts: 46600
Post Re: Info on customs issue for parcel
on: February 1, 2025, 08:55
New Topic

The receiver doesn't make customs clearance. Obviously he/she doesn't want to accept the return. This games are often played by the cheating sellers who don't want refund money to seller.
MattMatt
Newbie
Posts: 2
Post Re: Info on customs issue for parcel
on: February 1, 2025, 21:09
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I see - thanks a lot for the prompt response!

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