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Author Topic: Hi everyone, i need your help
TRONG DAT-
TRAN
Newbie
Posts: 2
Post Hi everyone, i need your help
on: April 2, 2024, 14:58
New Topic

Good evening. I'm a buyer from Vietnam who have some packages delivered by China Postal. I'm having some problems with China customs. All the packages was kept by customs and I don't know how to take them back or how to work with China customs. These packages are really important to me so I can't lose them. These tracking codes are: LA008268566HK; LA008259989HK; LA008259975HK; LA008247141HK. Please provide me some solutions to take them back
Waiting for reply, thank you

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Hi everyone, i need your help
on: April 2, 2024, 19:35
New Topic

Not sure why you are in Vietnam but your goods were shipped to Nanning, China. I guess you want to shipping agency in Nanning and then transit them to Vietnam. But obviously this is not a good shipping option which will make you into a big trouble. Many of these shipping agencies are not quite responsible to help customers to solve the customs clearance issue. We have received many complaints similar to your cases.

All these 4 parcels are hold by China customs , you need to contact your agent in China to help you make customs clearance. If they don't help you, then you need to find some friend in China and call China customs office phone number 0771-4977151 to clear the goods and pickup them for you.

If you can't find friend, you might to call that phone number in Naning China by yourself(in Chinese Mandarin) and see if you can go to China to pickup the goods by yourself.

If you can not find some way to clear customs, the goods might be returned to Hong Kong, or in worst cases, discard to trash by government.

Next time, please directly ship goods to Vietnam, never transit through China.

TRONG DAT-
TRAN
Newbie
Posts: 2
Post Re: Hi everyone, i need your help
on: April 3, 2024, 10:07
New Topic

Hi there, I have another question. My friend can't go directly to get the parcels, so can he call to China customs and tell them to send all parcels back to Hong Kong ?

chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Hi everyone, i need your help
on: April 3, 2024, 17:51
New Topic

Quote from TRONG DAT TRAN on April 3, 2024, 10:07
Hi there, I have another question. My friend can't go directly to get the parcels, so can he call to China customs and tell them to send all parcels back to Hong Kong ?

If none pickup the item for long time, it will be returned to Hong Kong original shipper address. but it takes time.

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