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Author Topic: DHL from Germany stuck (?) in Beijing Customs
PStiebelin-
g
Newbie
Posts: 2
Post DHL from Germany stuck (?) in Beijing Customs
on: February 21, 2020, 01:31
New Topic

Hi all,

I searched the forum and couldn't find a similar post, so here we go.

DHL package sent from Germany to Beijing, currently it is with Beijing Customs since almost 1 month.

I know with Chinese New Year and the virus situation there is natural delay, but what are the next steps?

Just wait for delivery or a call from customs ?

International Mail# CQ877210458DE Tracking Result

2020/1/17 18:36 Received by Post Office DE-50997
2020/1/18 2:34 Arrival at outward office of exchange DEROUA
2020/1/18 2:45 Departure export customs FRANKFURT/M
2020/1/26 8:44 Arrival Import customs BEIJING
2020/1/26 13:25 Item presented to import Customs BEIJING

chinapostv-
olunteer
Administrator
Posts: 41904
Post Re: DHL from Germany stuck (?) in Beijing Customs
on: February 21, 2020, 01:33
New Topic

CQ877210458DE arrived Beijing customs on Feb 10. receiver need call china post hotline 11185 and schedule pickup from china post Beijing office. Receiver must make customs clearance in person.

PStiebelin-
g
Newbie
Posts: 2
Post Re: DHL from Germany stuck (?) in Beijing Customs
on: February 24, 2020, 03:54
New Topic

Thanks for your help, I need the china Post/EMS local shipping number so in Wechat I can use the Public Services - Tax - Customs value declaration function. How can I get the local EMS/ Kuaidi number to do that ?

chinapostv-
olunteer
Administrator
Posts: 41904
Post Re: DHL from Germany stuck (?) in Beijing Customs
on: February 24, 2020, 05:13
New Topic

Calling China Post hotline 11185 is the only method you can contact to get your parcel information.

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