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Author Topic: What is usual escalated dispute processing time on Aliexpress?
B.O.S.
Beginner
Posts: 33
Post What is usual escalated dispute processing time on Aliexpress?
on: June 16, 2014, 15:52
New Topic

I have a good experience in successfull bying dozens of orders on Aliexpress.
And I have positive experience in disputing too (movey for lost shipment were refunded completely in 2 days after communicating with good seller).

But there is bad experience too.

I've made an Order NO: 61647772336383 (Dispute Case NO:4000412710)
on Apr. 03 2014
20 adapters from: http://www.aliexpress.com/item/Hot-Sale-2013-Lowest-Price-Latest-Version-V2-1-Super-mini-elm-327-Bluetooth-OBDii-OBD2/1349783348.html
Seller gave me a fake tracking number, which has never been traceable (RT208851242HK)
For two month I asked seller to check if tracking number is correct or if the parcel was lost. Seller just extended Purchase protection time, assuring me that he has sent my parcel and I will get it.
He said: "But I promise u,if u don't receive the package, we will full refund u."
His words turned out to cost nothing.

When all reasonable term has passed I opened a dispite, declined by seller.
Then I escalated it.

Dispute hangs in "processing" state from May 29 till now (18 days).
Who can say, how long should I wait and what can I expect?
chinapostv-
olunteer
Administrator
Posts: 45864
Post Re: What is usual escalated dispute processing time on Aliexpress?
on: June 16, 2014, 16:34
New Topic

You should leave a negative feedback on seller, and report to aliexpress directly to solve the problem.
B.O.S.
Beginner
Posts: 33
Post Re: What is usual escalated dispute processing time on Aliexpress?
on: June 16, 2014, 16:37
New Topic

Chinapostvolunteer, thanks for your help!

Is opened and escalated dispute enough?
Or there is any other way to appeal Aliexpress?
B.O.S.
Beginner
Posts: 33
Post Re: What is usual escalated dispute processing time on Aliexpress?
on: June 27, 2014, 07:33
New Topic

Chinapostvolunteer,

Aliexpress dispute manager wrote to me: "The tracking number shows the goods are in transit"
This looks like lies because it is 85 days since I was given a tracking number (RT208851242HK).
NO order received and NO tracking info available.

Which else evidence should I provide to Aliexpress and how can I protect my rights?
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