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Author Topic: Tracking unavailable?
savetto
Newbie
Posts: 2
Post Tracking unavailable?
on: July 3, 2016, 19:08
New Topic

Hello, as you can see I have a tracking problem.
I ordered a thing for me and my friend with Aliexpress on June 2nd, and to this day I still haven't received any updates except for "The seller has shipped your order".

The number is RS488833682NL (from China to Italy), can someone with more experience than me help me out?
The Buyer Protection will end on August 8th, the same day I'll travel to Paris for a week, and I won't be able to check for any updates during that period.

My questions are:
Is the tracking number fake?
If so, should I open a dispute before leaving, or should I wait till I come back?

fadzlan
Pro
Posts: 144
Post Re: Tracking unavailable?
on: July 3, 2016, 19:24
New Topic

Quote from savetto on July 3, 2016, 19:08
Hello, as you can see I have a tracking problem.
I ordered a thing for me and my friend with Aliexpress on June 2nd, and to this day I still haven't received any updates except for "The seller has shipped your order".

The number is RS488833682NL (from China to Italy), can someone with more experience than me help me out?
The Buyer Protection will end on August 8th, the same day I'll travel to Paris for a week, and I won't be able to check for any updates during that period.

My questions are:
Is the tracking number fake?
If so, should I open a dispute before leaving, or should I wait till I come back?

Hi,

If you have bought the item(s) on 2 June 2016, then, I can safely say that the tracking number is fake. It normally takes a maximum of 5- 10 days (after the seller shipped the orders out) before the tracking number is updated in the system. However, in your case, a month has passed. Therefore, I strongly believe that the seller has not even ship the orders out.

My advise here is for you to file a dispute immediately against the order (no tracking information). You do not have to wait until the buyer protection period runs out.

savetto
Newbie
Posts: 2
Post Re: Tracking unavailable?
on: July 3, 2016, 19:55
New Topic

I also tried to message them a few times, they simply ignored me. That looked sketchy as well.
Thank you very much!

Edit: OK so, I wrote them I was going to open a dispute in 24h because they wouldn't say a word to me. Literally a few minutes later I got my first answer, saying, and I quote, "PLEASE WAIT SOME DAYS".
So I guess I'll wait a few days (my friend asked me to wait a week but we'll see) and hopefully they'll do something.

karunch
Newbie
Posts: 6
Post Re: Tracking unavailable?
on: July 4, 2016, 08:45
New Topic

Hello guys, Can anyone help me, my seller on Ebay say he shipped item on 22 JUNE(12 days ago). But nothing shows up in tracking info. Below is tracking number
RH606285179CN

Thankyou

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Tracking unavailable?
on: July 4, 2016, 09:11
New Topic

Quote from karunch on July 4, 2016, 08:45
Hello guys, Can anyone help me, my seller on Ebay say he shipped item on 22 JUNE(12 days ago). But nothing shows up in tracking info. Below is tracking number
RH606285179CN

Thankyou

http://track-chinapost.com/startairmail.php shows your tracking number is invalid. you should contact seller for correct number. If seller can not give you a valid tracking number, open dispute to ebay against fraud.

karunch
Newbie
Posts: 6
Post Re: Tracking unavailable?
on: July 4, 2016, 09:17
New Topic

Thankyou for reply. I contacted seller regarding this, he replied me saying
"" I send it by small package. It not update real-time.
Tracking can check when it arrive in your customs.
Tracking RH606285179CN ""

Again he gave me same tracking number

int077
Pro
Posts: 7760
Post Re: Tracking unavailable?
on: July 4, 2016, 12:53
New Topic

Quote from karunch on July 4, 2016, 09:17
Thankyou for reply. I contacted seller regarding this, he replied me saying
"" I send it by small package. It not update real-time.
Tracking can check when it arrive in your customs.
Tracking RH606285179CN ""

Again he gave me same tracking number

1. You parcel tracking number is:
Not a valid tracking number! Fake tracking number.
You can verify here:
http://track-chinapost.com/startairmail.php

2. Just open a dispute to get your money back and forget this seller.

Hope this help.

karunch
Newbie
Posts: 6
Post Re: Tracking unavailable?
on: July 4, 2016, 13:05
New Topic

Thankyou, i mailed seller again asking him to respond for no tracking informaton. He said if i didnt receive product in 10days he will refund my money, i cannot raise dispute now as delivery is expected on 24JULY and EBAY doesn't allow me to raise dispute

int077
Pro
Posts: 7760
Post Re: Tracking unavailable?
on: July 4, 2016, 13:52
New Topic

Quote from karunch on July 4, 2016, 13:05
Thankyou, i mailed seller again asking him to respond for no tracking informaton. He said if i didnt receive product in 10days he will refund my money, i cannot raise dispute now as delivery is expected on 24JULY and EBAY doesn't allow me to raise dispute

1. Maybe you could tell seller that the tracking number he sent you is wrong or just tell him it is a fake tracking number. Maybe he made a mistake in the number. Also give him the site to check his tracking number.

2. Depending on his answer, you could send EBay an EMail telling them that the seller send you a Fake tracking number and they can verify the number on the site I provide you. They need to start the procedure to get your money back.

Hope this help.

karunch
Newbie
Posts: 6
Post Re: Tracking unavailable?
on: July 4, 2016, 15:08
New Topic

Sure. Thanks. I will send a mail to Ebay

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