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Author Topic: Status "null" on item tracking number CO990776885RO ???
twe5wer
Newbie
Posts: 11
Post Status "null" on item tracking number CO990776885RO ???
on: January 13, 2015, 11:42
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Hello there,

I returned an item to China bought on Ebay and payed by Paypal. The return shipping was made by Romanian Post. The item tracking number is CO990776885RO.
When I checked the status of the parcel delivery on China Post website it shows that it left the sorting centre of the destination city on December 4th and after that it says "null". I do not understand what this does mean and because of this situation I cannot be refunded by Paypal.

The seller does not want to answer me if he picked up or not the parcel.

I desperately need your help because Paypal is asking me for the proof of the item status from China Post, otherwise I lose my money. I already lost VAT and return shipping fee. :(

Could you please be so kind and help me with this problem?

Sincerely,

Gabriela

Guest
Pro
Posts: 517
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 13, 2015, 17:55
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CO990776885RO arrive Guangzhou on dec 4th. you should ask seller call china post hotline 11185 and pickup the parcel and refund the money. at the same time, contact paypal to confirm the refund.

twe5wer
Newbie
Posts: 11
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 14, 2015, 07:38
New Topic

Thank you for your quick answer.
I asked already the seller to pick up the parcel and he did not answer me and does not want to pick it up. I need the proof that the parcel is still in China Post custody so I could get the refund from Paypal.

Please help me.

Thank you
Guest
Pro
Posts: 517
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 14, 2015, 16:59
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Quote from twe5wer on January 14, 2015, 07:38
Thank you for your quick answer.
I asked already the seller to pick up the parcel and he did not answer me and does not want to pick it up. I need the proof that the parcel is still in China Post custody so I could get the refund from Paypal.

Please help me.

Thank you

you can not get such proof.
twe5wer
Newbie
Posts: 11
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 27, 2015, 20:19
New Topic

Could you please at least check if the package was picked up?

Thank you
chinapostv-
olunteer
Administrator
Posts: 45856
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 28, 2015, 00:11
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Quote from twe5wer on January 27, 2015, 20:19
Could you please at least check if the package was picked up?

Thank you

No status update for your parcel. it should have not been picked up.

twe5wer
Newbie
Posts: 11
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 28, 2015, 04:19
New Topic

Thank you so much again. How long do you keep it until you sent it back?
chinapostv-
olunteer
Administrator
Posts: 45856
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 28, 2015, 04:56
New Topic

Quote from twe5wer on January 28, 2015, 04:19
Thank you so much again. How long do you keep it until you sent it back?

it is china government's option to send it back or not. if not, it will be sold by government. if yes, you will get it after 2 to 4 months.
twe5wer
Newbie
Posts: 11
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 28, 2015, 11:20
New Topic

thank you so much. Can I apply anywhere for returning?

twe5wer
Newbie
Posts: 11
Post Re: Status "null" on item tracking number CO990776885RO ???
on: January 28, 2015, 11:21
New Topic

And how can I find which is the Governmemt's option?
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