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Author Topic: received wrong order
Fifi S
Newbie
Posts: 2
Post received wrong order
on: November 25, 2014, 03:44
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Hello, seller gave me this tracking number for my order RH010347700CN but when i received parcel it had different items which i did not order and had a different tracking number on the parcel so someone else got my parcel and they got mine, can you please tell me which address RH010347700CN went to? this should have come to me, i think they also live in New Zealand same country as me.
Please help me!
Thanks
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: received wrong order
on: November 25, 2014, 04:11
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If the parcel has correct address, then it means your seller shipped wrong item. Open dispute and claim refund from seller.
Fifi S
Newbie
Posts: 2
Post Re: received wrong order
on: November 25, 2014, 04:27
New Topic

Thanks for your quick reply. I think seller mixed 2 orders because i can see the original number that they provided me was delivered to a different person but i cant see the address it was sent to, so they have my order and i have theirs. All i need is for someone to tell me where RH010347700cn was sent to as this should have come to me.
Please help
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: received wrong order
on: November 25, 2014, 05:23
New Topic

Quote from Fifi S on November 25, 2014, 04:27
Thanks for your quick reply. I think seller mixed 2 orders because i can see the original number that they provided me was delivered to a different person but i cant see the address it was sent to, so they have my order and i have theirs. All i need is for someone to tell me where RH010347700cn was sent to as this should have come to me.
Please help

you can not know what is the address of RH010347700cn. china Post can not give you such information.
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