1. Because I'm not Chinese this is what the Internet translated:
Hello , your mailer 1 does not belong to an integral part in items, that is, there is more than 1 items and more than 1000 RMB limits , so the Customs and Excise Department shall not process, so you are sent to our 126 mailbox information is invalid. Processing only goods declaration or back:
1. goods declaration required to provide the following documents: 1) seal after the agent customs declaration form"; 2) goods in the form of formal invoice or packing list invoices;; 3) import and export cargo manifest 4); the original contracts (, Copy, Copy); 5) Mail Details . At 5 a single license to prepare after delegate Guangzhou Courier Company Limited or other import and export quality of enterprises and enterprises to customs cargo clearance procedures.
If you are unable to provide fully equipped 2. above 5 a single license, please visit the web site to the shipment. (http://ghzx.gdems.com/)
As can be equipped and providing 3. above 5 a single license or have more than 5 to prepare for the case, please contact the Company Limited Guangzhou Courier customs brokers (Guangzhou Road West Station South Road 4, Liuhua Complex Building No. 1 020-86664457/020-86664571 Monday to Friday 8:30 AM - 14 pm 11:30: 00-17: 30).
2. It seems to me that they are saying that in the parcel is not what is declare on the Customs form. So they need confirmation of the shipment by the seller, seller has to fill out some paper work to clear the parcel otherwise the parcel will go back to USA.
3. It's very hard to understand your story because you are not providing the tracking number and how come they have contacted you by E Mail!
4. If seller is in USA and parcel was sent by USPS, I'm sure that USPS can help seller about this problem. It seem to me the Customs declaration was not fill properly on the parcel.
Hope the above can help you.
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Customs Questions: Parcel held in customs and I cannot receive it.