My parcel stuck in “Export Security Scan” “Export Customs Scan” for long time, how can I do?

“Export Security Scan” and “Export Customs Scan” status should can stay from 2 to 14 days. If your parcel has battery inside and stuck in those status for more than 2 or even 3 weeks. Normally this means the parcel has problem to pass security check and will be returned to shipper. You should open Read More …

Why tracking results shows ” invalid” or “China Post has not received the parcel”?

If you track the number in track-chinapost.com but did not get any result or the result is “china post post has not received the parcel” , it means the seller(shipper) gave you an unused(invalid) tracking number which does NOT associated to any shipped parcel in china post tracking database. The reasons might be as following: Read More …