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Author Topic: Package not received
sarai1121
Newbie
Posts: 2
Post Package not received
on: November 8, 2019, 21:12
New Topic

Hey, I have placed an order on the 14th of September and since then I tracked the package status. At the 23th of September the tracking status of the package stopped updating and stuck on "Dispatch from sorting center". On the 23 of October the order has closed so I reached out to the seller who told me there is no more info about the package and to wait couple more days to ask refund.

Now, I want to know if there is a chance for the package to arrive at all
and to know at least if it is truly lost or something..
Or where is it? is it still in China?
the tracking number is LO169467550CN
I hope you could help me!! :)

Honestly it never happened to me before and I usually very satisfied with the shipping method and this seller. I really hope it will show up in the near future /:

Have a nice day!

chinapostv-
olunteer
Administrator
Posts: 39326
Post Re: Package not received
on: November 9, 2019, 01:26
New Topic

http://track-chinapost.com/startairmail.php shows LO169467550CN left Shanghai on Sep 23. Then it disappeared(normally it should arrive Israel in 2 to 4 weeks). It is very likely to be lost.

I suggest you open dispute to seller for non-arrival order refund.

sarai1121
Newbie
Posts: 2
Post Re: Package not received
on: November 10, 2019, 15:56
New Topic

Quote from chinapostvolunteer on November 9, 2019, 01:26
http://track-chinapost.com/startairmail.php shows LO169467550CN left Shanghai on Sep 23. Then it disappeared(normally it should arrive Israel in 2 to 4 weeks). It is very likely to be lost.

I suggest you open dispute to seller for non-arrival order refund.

Hey, I just checked again the package's status on 17track and it says:
"Reached the place of arrival" (on the 10 of November)
can you confirm for me that the package indeed has arrived?

chinapostv-
olunteer
Administrator
Posts: 39326
Post Re: Package not received
on: November 11, 2019, 01:30
New Topic

yes. Israel Post website shows the parcel just arrived Israel. You can contact Israel Post for delivery detail.

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