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Author Topic: Need help
hamudi15
Newbie
Posts: 4
Post Need help
on: July 13, 2024, 10:58
New Topic

I returned an order and it is now at customs in China.
the recipient refuses to contact the customs office.
What can I do now?
I'm from Germany
chinapostv-
olunteer
Administrator
Posts: 46645
Post Re: Need help
on: July 13, 2024, 13:03
New Topic

you need to call your bank and file charge back
hamudi15
Newbie
Posts: 4
Post Re: Need help
on: July 13, 2024, 15:26
New Topic

I tried that, but they told me it’s not possible, because China is a foreign country.
Is it possible that I give you the tracking ID and you contact the customs and you tell them that it is a return and that they should send it to the recipient
chinapostv-
olunteer
Administrator
Posts: 46645
Post Re: Need help
on: July 13, 2024, 17:32
New Topic

Your seller doesn't want to accept the return. He intensionally doesn't want to refund you the money.
hamudi15
Newbie
Posts: 4
Post Re: Need help
on: July 13, 2024, 18:19
New Topic

Yes.
But what can I do now?
He doesn’t want to help me with the order, but I’m also not interested in the order.
He told me that he will refund the money when the order arrives at him.
So I have to find a way, how to tell the customs to send the order to him.

chinapostv-
olunteer
Administrator
Posts: 46645
Post Re: Need help
on: July 13, 2024, 18:26
New Topic

China Post policy requires that delivery is subject to that receiver properly completes customs clearance and duty payment.

Some bad sellers take advantage of such policy and avoid to take the refund responsibility.

If this is your case, then you need contact the marketplace (aliexpress, paypal, ebay which every you paid money to), and report fraud. Or you can call your credit card bank to file charge back. This is a kind of fraud.
hamudi15
Newbie
Posts: 4
Post Re: Need help
on: July 13, 2024, 19:25
New Topic

I spoke to PayPal, but they told me that they can’t help me, because their service is only available in some cases.
An my case isn’t such a case.
The delivery service here in Germany told me that I have to contact the customs, so that they send the order.

chinapostv-
olunteer
Administrator
Posts: 46645
Post Re: Need help
on: July 15, 2024, 03:59
New Topic

you need to tell paypal that it is a fraud.

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