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Author Topic: Package stuck in “shipped by air”
ze.on
Newbie
Posts: 2
Post Package stuck in “shipped by air”
on: September 10, 2018, 23:25
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Hello! I need help with my order from AliExpress. The tracking number is RX868347271CN and it’s been 30+ days since I ordered it. I’ve been waiting for this package, but it kept saying “shipped by air” since August 05! Ridiculous! I’m in Canada and I am not sure what’s going on. Can someone enlighten me about this issue? Thank you!
chinapostv-
olunteer
Administrator
Posts: 45858
Post Re: Package stuck in “shipped by air”
on: September 11, 2018, 00:07
New Topic

http://track-chinapost.com/result_china.php?order_no=RX868347271CN shows the parcel was sent to airline on Aug 5th.

After sent to airline, this kind of china post register mail parcel will wait about 2 to 3 weeks to catch flight to Vancouver, then wait another 4 to 8 weeks to complete Canada customs processing in Richmond,BC. Total you might wait up to 3 months to the register airmail parcel from China.

Next time please use ePacket to ship parcel from China to Canada which is much faster than register mail. Register mail tracking number starts with letter L not R.
ze.on
Newbie
Posts: 2
Post Re: Package stuck in “shipped by air”
on: September 11, 2018, 00:54
New Topic

The funny thing is that I chose ePacket, but the seller switched shipping method. So I have to wait for 3 months? That’s a long wait :(
chinapostv-
olunteer
Administrator
Posts: 45858
Post Re: Package stuck in “shipped by air”
on: September 11, 2018, 02:15
New Topic

if you select epacket but seller use cheap airmail, you should file complaint and claim compensation from seller. Now it seems that 3 months arrival is still lucky, the situation might become worse as Canada Post workers are planning strike very soon.

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