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Author Topic: Package stuck Guangzhou Customs clearance
xllavrudx
Newbie
Posts: 2
Post Package stuck Guangzhou Customs clearance
on: January 4, 2017, 16:31
New Topic

LM164255814CN
Stuck at this update for almost 2 months

2016-11-20 15:45Guangzhou Customs clearance,
2016-11-20 15:44Guangzhou, to the customs
2016-11-19 21:51Guangzhou, arrived at Guangzhou airport processing centre (transfer)
2016-11-19 20:26Zhongshan city, from Zhongshan to Guangzhou
2016-11-19 16:55Zhongshan, Zhongshan postal express and logistics company

int077
Pro
Posts: 1337
Post Re: Package stuck Guangzhou Customs clearance
on: January 4, 2017, 16:47
New Topic

1. This is the full tracking of your parcel on the China Post EMS site:

2016-11-19 00: 00: 00.0 16:55:00 Zhongshan Post Express Logistics Department Henderson Express Department Received

2016-11-19 00: 00: 00.0 18:20:00 Zhongshan Post Express Logistics Company Henderson Express Department to leave the processing center, sent to Zhongshan

2016-11-19 00: 00: 00.0 19:33:17 Zhongshan left the processing center, sent to Guangzhou

2016-11-19 00: 00: 00.0 21:59:49 Zhongshan City, arrived at the processing center, from Zhongshan City Post Express logistics company Henderson Express

2016-11-20 00: 00: 00.0 15:42:00 Guangzhou City to reach the processing center, from Zhongshan City

2016-11-20 00: 00: 00.0 15:44:00 Guangzhou City to the Customs

2016-11-20 00:00:00.0 15:45:00 Customs Clearance of Guangzhou Customs Issued

2016-11-20 00: 00: 00.0 23:37:00 Guangzhou City to leave the processing center, sent to CAYTOB = TORONTO-B Canada Post

2. May I suggest you contact seller as soon as possible so he can call China Post EMS: 11183, to find out where is your parcel. Is it still in China, in flight or in Canada. Is it lost or misplace.

3. You might want to think also on opening a dispute for non reception of your parcel.

4. Another tracking of your parcel:
International Mail# LM164255814CN Tracking Result
Summary
Tracking number Origin Destination Status
LM164255814CN CHINA CANADA On route
History Detail
Local date/time Activity Location Remarks
19-Nov-2016 16:55 Received by Post Office 528402
20-Nov-2016 23:37 Departure export customs GUANGZHOU EM

Thanks.

xllavrudx
Newbie
Posts: 2
Post Re: Package stuck Guangzhou Customs clearance
on: January 4, 2017, 17:09
New Topic

I've already contacted the seller, I was told to wait longer. They too have no idea the status of the package.

How do I go about opening a dispute.

int077
Pro
Posts: 1337
Post Re: Package stuck Guangzhou Customs clearance
on: January 4, 2017, 20:07
New Topic

1. It depend where you bought the article.

2. If it Ali Express, it should be in you account under your order. For any always check the rules about opening a dispute.

Thanks.

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