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Author Topic: Orders not showing up in tracking
chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Orders not showing up in tracking
on: August 2, 2015, 12:11
New Topic

Quote from Simona on August 1, 2015, 02:10
Hi! I have a problem with 2 of my orders, one is stuck in Guangzhou Transit Station export security scan since 2015-07-24 the traking number is 44580522041 and the other one RJ586435195CN says that the number is invalid and that china post has not received this parcel but the seller said he shipped it on 2015-07-22. What happened did the seller lie about shipping it or somthing else happened? Thank you

RJ586435195CN was shipped on Aug 2, your seller delayed 10 days shipment.

44580522041 is regular airmail. you can only track the shipping date. no further status can be tracked from internet.

You should get both parcel by end of Aug.

craigfrenc-
h783
Newbie
Posts: 2
Post Re: Orders not showing up in tracking
on: November 10, 2015, 17:23
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Hi can anyone help me I bought an item on the 1st November 2015 from aliexpress I was given this tracking number RC450922754CN everytime I put this in it says invalid number I have contacted seller who says that the postal agent has not updated the site which I find strange as I bought something from another seller and his tracking number shows item in transit can anyone help me many thanks craig

chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Orders not showing up in tracking
on: November 10, 2015, 22:50
New Topic

Quote from craigfrench783 on November 10, 2015, 17:23
Hi can anyone help me I bought an item on the 1st November 2015 from aliexpress I was given this tracking number RC450922754CN everytime I put this in it says invalid number I have contacted seller who says that the postal agent has not updated the site which I find strange as I bought something from another seller and his tracking number shows item in transit can anyone help me many thanks craig

if the parcel status shows invalid, it means your seller did not ship the goods yet.

craigfrenc-
h783
Newbie
Posts: 2
Post Re: Orders not showing up in tracking
on: November 10, 2015, 23:38
New Topic

Thank you very much for the reply that's a great help

manjeet
Newbie
Posts: 2
Post Re: Orders not showing up in tracking
on: May 22, 2016, 12:52
New Topic

RF243470735CN shows the package in transit but does not give any details in China. Need your help in knowing if anything is wrong here?
Unlike RS038184136CN which tracks the package in China and India. This package was shipped later and might arrive earlier than the first one, which has no trace.

int077
Pro
Posts: 7760
Post Re: Orders not showing up in tracking
on: May 22, 2016, 16:12
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Quote from manjeet on May 22, 2016, 12:52
RF243470735CN shows the package in transit but does not give any details in China. Need your help in knowing if anything is wrong here?
Unlike RS038184136CN which tracks the package in China and India. This package was shipped later and might arrive earlier than the first one, which has no trace.

1. For parcel RF243470735CN, this is what I found:
Parcel No.RF243470735CN tracking result
2016-05-07 00:41:32.0 Electronic Data Received

2. May I suggest you read this:
Why does my tracking result show only one message “”electronic data received” ?
On this page:

Why does my tracking result show only one message “”electronic data received” ?

3. Your parcel was never physically mailed in China Post. You should contact seller as soon as possible.

Hope this help.

manjeet
Newbie
Posts: 2
Post Re: Orders not showing up in tracking
on: May 23, 2016, 07:37
New Topic

Checked with the seller here is their reply, should I beileve them?

2016-05-22 20:49:53
Dear customer,
Warm greetings from Xcsource and thank you for choosing our item.
We shipped your order. The tracking number seems not updated yet by Post.Sometimes it will take couple of days to update it.
Normally the shipment will take about 15-39 business days.Please wait patiently and keep us informed. If over promised time,we insure will give you a full refund.
Should you have any other questions or concerns, please feel free to email us anytime.
With best regards,
Xcsource
Anna
Customer Service

int077
Pro
Posts: 7760
Post Re: Orders not showing up in tracking
on: May 23, 2016, 09:48
New Topic

Quote from manjeet on May 23, 2016, 07:37
Checked with the seller here is their reply, should I beileve them?

2016-05-22 20:49:53
Dear customer,
Warm greetings from Xcsource and thank you for choosing our item.
We shipped your order. The tracking number seems not updated yet by Post.Sometimes it will take couple of days to update it.
Normally the shipment will take about 15-39 business days.Please wait patiently and keep us informed. If over promised time,we insure will give you a full refund.
Should you have any other questions or concerns, please feel free to email us anytime.
With best regards,
Xcsource
Anna
Customer Service

1. Please provide to them the following tracking from China Post:

China Post Register Air Mail Tracking System
Parcel No.RF243470735CN tracking result
2016-05-07 00:41:32.0 Electronic Data Received

2. You must tell then the parcel was never put in the mail and if the situation is not corrected you will open a dispute to get your money back.

3. Should you believe them , my personal opinion no. They probably did a mistake and will not admit to hit trying to blame China Post.

Hope this help.

gabriela.c-
ometto
Newbie
Posts: 1
Post Re: Orders not showing up in tracking
on: December 22, 2016, 16:16
New Topic

hi,

I have a problem. I only have this tacking n*: 89043894270

but i dont have the letters that goes in front and at the end of the tracking.

Can somebody help me with this?

Thanks!

hi,
I ordered a package from Amazon Canada, Tracking ID: LM174227781CN and it is showing up as DELIVERED . However, It's not at my house.

Can someone help me determine where the package actually is?

thanks!

chinapostv-
olunteer
Administrator
Posts: 45847
Post Re: Orders not showing up in tracking
on: December 22, 2016, 16:48
New Topic

Quote from gabriela.cometto on December 22, 2016, 16:16
hi,

I have a problem. I only have this tacking n*: 89043894270

but i dont have the letters that goes in front and at the end of the tracking.

Can somebody help me with this?

Thanks!

the number looks like china post ordinary parcel. If you just got this number ,wait about one week and track it in http://track-chinapost.com/startairmail.php , it will tell you the real shipment date.

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