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Author Topic: Huge problems with parcels
Mocosmos
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Posts: 59
Post Huge problems with parcels
on: January 28, 2017, 01:48
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Hi,
There are my 2 parcels: RO630647639CN, RM745654130CN
First, can you please tell me if my parcels are scan by Canada even thought I'm pretty sure that no.
I ordered them in mid-end November so I'm pretty sure they are lost or something.
I contact both of my sellers to ask for a refund
->RM745654130CN send me that :
1886814799283925544
fan68chun-68175857
16-11-24 03:13:12
17-01-27 06:57:55
8.58
8.58
已申请

What does it meen ? Did he refund me or will he ?

->The other seller keep telling me: please understand blah bla blah .. and he refuse to refund me. And this parcel was expensive!
I need to star a dispute against him because ioffer is not helping me at all.
If my credit card is visa, do I have to go to my bank or to visa website to start a dispute or what ???
Pleas explain me cause I need to understand
chinapostv-
olunteer
Administrator
Posts: 45841
Post Re: Huge problems with parcels
on: January 28, 2017, 02:59
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canada post does not scan parcel from China. so you can not know parcel arrival information after it left China. If you purchased from aliexpress, you should contact Aliexpress for refund, no need talk too much with seller.
Mocosmos
Advanced
Posts: 59
Post Re: Huge problems with parcels
on: January 28, 2017, 03:36
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It's ioffer, I contact them and it say that to be refund, I need to do by credit card company but I don't know how to do it. I need to go to my bank and tell them or go on the visa website
int077
Pro
Posts: 7760
Post Re: Huge problems with parcels
on: January 28, 2017, 03:55
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1. You need to call the credit card company or go online and find the information to reverse the charge for your purchase.

Thanks.
Mocosmos
Advanced
Posts: 59
Post Re: Huge problems with parcels
on: January 28, 2017, 16:41
New Topic

Hi int007 please go on my initial message above and tell me if my parcels as been scanned.
Also tell me if fan68chun refund me or what ?? Because I don't understand the message he send me :
1886814799283925544
fan68chun-68175857
16-11-24 03:13:12
17-01-27 06:57:55
8.58
8.58
已申请
int077
Pro
Posts: 7760
Post Re: Huge problems with parcels
on: January 28, 2017, 18:33
New Topic

1. No your parcel have not been scan yet by Canada Post:

Tracking No. :RO630647639CN
Date / Time : 2016/12/02 - 18:54
Description :Tracking is not available for international registered mail items sent to Canada.
Service Type :International Inbound Registered

Tracking No. :RM745654130CN
Date / Time : 2016/11/26 - 20:11
Description :Tracking is not available for international registered mail items sent to Canada.
Service Type :International Inbound Registered

2. I really could not tell you what are all those number of your seller and what he's trying to tell you.

Thanks.
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