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Author Topic: How to get back shipping (from China custom to Italy)
wege-high--
tubes
Newbie
Posts: 6
Post How to get back shipping (from China custom to Italy)
on: November 1, 2016, 16:37
New Topic

Dear All,
I'm writing here a very bad experience with a chinese buyer on ebay
The buyer nickname on ebay is: zzdyh-6 (name: Zongda Zhang)
I sent the goods on time and this guy doesn't want to receive the shipping to avoid custom fees
Now I have the goods blocked to the custom and I need to get back
The tracking number of shipping is: RA 8658 0305 1 IT
This shipping started from Italy on 14 september 2016
I need to get it back
Could you help me?

Many thanks for all
Marco

int077
Pro
Posts: 7760
Post Re: How to get back shipping (from China custom to Italy)
on: November 1, 2016, 18:19
New Topic

1. What you need to do is to go to an Italy Post Office and try to speak with the supervisor and tell him your problem. Ask him to send a message to China Post to return the parcel to you because the recipient will not accept the parcel and pay the duty. It might cost you some money to have the parcel sent back to you, that I don't know.

2. This is the full tracking of your parcel on China Post:
China Post Register Air Mail Tracking System
Parcel No.RA865803051IT tracking result
2016-09-14 12:30:00.0 Italy received
2016-09-16 09:08:00.0 leaving Milan
2016-09-16 10:41:00.0 Milan export customs cleared
2016-09-19 09:39:23.0 Beijing Transit Station import customs scan
2016-09-19 14:12:19.0 Beijing Transit Station import customs cleared (domestic transit )
2016-09-26 08:28:49.0 昆明Transit Station import customs scan
2016-09-26 11:10:06.0 昆明Transit Station arrive customs
2016-09-26 11:10:53.0 昆明Transit Station import customs cleared (domestic transit )

3. Or this one:
Number: RA865803051IT
Package Status: In Transit

Destination Country: China
2016-09-26 11:10 Exchange Bureau in Kunming, import each other (internal transit)
2016-09-26 11:10 Exchange Bureau in Kunming, the transfer of customs
2016-09-26 08:28 Exchange Bureau of Kunming, has imported opening
2016-09-19 14:12 Beijing Exchange Bureau, import each other (internal transit)
2016-09-19 09:39 Exchange Bureau in Beijing, has imported opening
2016-09-16 10:41 Milan have been exported directly
2016-09-16 09:08 Milan, left
2016-09-14 12:30 Italy has been accepted

Origin Country: Italy
2016-09-19 09:39 China, In process at the foreign country
2016-09-16 11:07 International Trade Centre, the International Trade Centre started
2016-09-15 21:03 PADOVA PD, working at the Postal Operations Centre
2016-09-14 16:57 PADOVA PD, working at the Postal Operations Centre
2016-09-14 12:39 MERLARA PD, working at the Postal Operations Centre
2016-09-14 12:30 MERLARA PD, taking charge
Powered by http://www.track-chinapost.com

Hope this help.

wege-high--
tubes
Newbie
Posts: 6
Post Re: How to get back shipping (from China custom to Italy)
on: November 1, 2016, 19:02
New Topic

Thank You for the support and the detailed answer, I really appreciate
At postal office they are not so skilled and they don't know how to manage such situations ... Unfortunately...
It could be possible to get a faster way to contact the Chinese custom? (maybe in english language?)
I don't speak chinese ..
I hope I will be possible to manage the situation by myself, Italian postal office can't help ...
Many thanks for all

int077
Pro
Posts: 7760
Post Re: How to get back shipping (from China custom to Italy)
on: November 1, 2016, 19:25
New Topic

1. Unfortunately English, is not an option when you talk to China Post it's only Mandarin. Destination Country - China Post: 86 20 11185

2. The post office you went, was it a small one or a big one, that might make the difference.

3. Have you tried sending an E Mail here:
http://www.post.lt/en/contacts/contact-us

4. Have you tried calling here:
Origin Country - Italy Post: 39 803 160

Hope this help.

wege-high--
tubes
Newbie
Posts: 6
Post Re: How to get back shipping (from China custom to Italy)
on: November 1, 2016, 20:29
New Topic

thanks, unfortunately postal office was small one but I have no positive feeling with the other biggest.. for the email address is not italy ..maybe east europe web site ..
About calling I will try tomorrow in the morning
Many thanks for your support ...
I see that it will be very hard to get it back: I lost money, goods: this is thanks to Zongda Zhang and ebay... no words

int077
Pro
Posts: 7760
Post Re: How to get back shipping (from China custom to Italy)
on: November 1, 2016, 20:57
New Topic

1. Please don't forget if the parcel is not claim it should go back to the sender of the parcel, but I don't no how much time it take before they send it back.

2. About the e mail address, I don't no where you are looking but I gave you the site of Italy Post. You just have to fill the form with your questions/problems.

Hope this help

wege-high--
tubes
Newbie
Posts: 6
Post Re: How to get back shipping (from China custom to Italy)
on: November 3, 2016, 13:14
New Topic

Thanks, seems that the buyer sent back the goods, I cannot understand how it is possible send back without receive it before ... anyway I have another tracking (maybe fake) that I can't read:

EA208052891CN

Can you hekp me on this?

Why my original tracking is not more updated since 26 september 2016 and no more informations till now?

Many thanks
All the best

int077
Pro
Posts: 7760
Post Re: How to get back shipping (from China custom to Italy)
on: November 3, 2016, 13:49
New Topic

1. We will start with the easiest one:
Number: EA208052891CN
Package Status: In Transit
Destination Country: Italy
Origin Country: China
2016-11-03 16:27 Kunming, from Kunming to Guangzhou
2016-11-03 09:05 Kunming, customs clearance
2016-11-02 15:09 Kunming city, wuhua district, Fu Chun LAN vote has been received (the embrace cast member name: Zhanjiang Wang, Tel: 15887236738)
Powered by http://www.track-chinapost.com

2. Quote
Why my original tracking is not more updated since 26 september 2016 and no more informations till now?
Unquote

3. Are you talking about parcel RA865803051IT. If yes, then there is no more update then the last time:
2016-09-26 11:10
Exchange Bureau in Kunming, import each other (internal transit)

4. Internal transit means going to some place else. If that parcel was received by buyer, then China Post did not update the tracking system. If buyer did not receive the parcel, then the parcel technically is still traveling somewhere.

Hope this help.

wege-high--
tubes
Newbie
Posts: 6
Post Re: How to get back shipping (from China custom to Italy)
on: November 3, 2016, 14:30
New Topic

Thank You very much, all informations high quality from your side

I can ask if possible mark the shipping RA865803051IT as received? what is the right way to have an update? is it possible? or only ask for update from china shipping company? Is there a possiblility to do this?

Many thanks
All the best

int077
Pro
Posts: 7760
Post Re: How to get back shipping (from China custom to Italy)
on: November 3, 2016, 15:13
New Topic

1. The only way to do that I suppose is to talk to the Italy Post Office and ask them to contact China Post to confirm that the parcel was deliver. They (China Post) should have in their system a signature of the parcel because it was Register mail.

2. China Post does not read any E Mail sent to them by client and if you phone you need to speak Mandarin.

Hope this help.

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