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Author Topic: Why my order is not moving?
chiara29
Newbie
Posts: 2
Post Why my order is not moving?
on: November 12, 2020, 20:15
New Topic

My package doesn't move since 2020-11-06. It hadn't show any updates, and I'm pretty much worried about that.

What's happening here?

The tracking number is this: RV506962969CN

chinapostv-
olunteer
Administrator
Posts: 45364
Post Re: Why my order is not moving?
on: November 12, 2020, 20:22
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https://track-chinapost.com/result_china.php?order_no=RV506962969CN shows the parcel arrived Bratislava on Nov 6. It is waiting for Slovakia import processing.

As your parcel is an economical parcel, I believe Bratislava authority gives very low priority to hand this parcel, that is why waiting time is so long. You can not do anything but waiting.

chiara29
Newbie
Posts: 2
Post Re: Why my order is not moving?
on: November 20, 2020, 23:58
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Can you give me some phone number or something? What delivery service works with you in Slovakia?

chinapostv-
olunteer
Administrator
Posts: 45364
Post Re: Why my order is not moving?
on: November 21, 2020, 00:58
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Slovakia Post is responsible for the delivery of China Post parcel. You can google their phone number to inquiry import detail. But I believe they can not give you much information at this moment. Their tracking website https://www.posta.sk/ has nothing update yet. This means they haven't got the parcel from Slovakia customs.

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