please....i have to answer him and don't know what to tell him.

1. This is what I found for you:

3. I’m having trouble opening a dispute. What should I do?
If you have difficulties opening a dispute, please check the below possible reasons:

1. The Buyer Protection period may be over.

Please note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

2. There are errors in the dispute form.

The dispute form allow non-Chinese characters. Please remove any Chinese characters and punctuation in the form.

3. The form includes an unsupported file type.

Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.

If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.

Note: if you have reached an agreement with the seller or the Buyer Protection has ended, you will be unable to open dispute. We would recommend you to contact the seller to reach an agreement.

2. Look at the underline above.

Thanks.