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Author Topic: Stuck at "Export customs clearance complete" for 13 days
nowayn
Newbie
Posts: 2
Post Stuck at "Export customs clearance complete" for 13 days
on: November 21, 2016, 20:46
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China
Original Country
2016-11-08 09:03:53 【杭州】Export customs clearance complete
2016-11-08 08:35:14 【杭州】arrive export exchange

Destination country sweden. sent using DHL

tracking number is RJ889850918CN
aliexpress said it should arrive in 8-17 Days but is that including weekends or not. because there are only 2 days left if you dont count weekends
int077
Pro
Posts: 7760
Post Re: Stuck at "Export customs clearance complete" for 13 days
on: November 21, 2016, 21:00
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1. First of all your tracking number is China Post Register Air Mail. I don't know who told you that the parcel was sent by DHL!

2. Parcel to Sweden can take from 7 to 21 days from the time the parcel was mail in China. In your case you start counting from the 07 Nov. Here is the info:
http://track-chinapost.com/China_Post_Arrival_Time_Stat.php

3. If ever you paid extra money for DHL delivery, then you should contact seller and tell him your tracking number is not from DHL but from China Post.

4. Here is a tracking that I found for you:
International Mail# RJ889850918CN Tracking Result
Summary
Tracking number Origin Destination Status
RJ889850918CN CHINA SWEDEN On route

History Detail
Local date/time Activity Location Remarks
06-Nov-2016 17:05 Received by Post Office 32116900
08-Nov-2016 13:58 Departure export customs HANGZHOU

5. Also you need to understand that at the other end there is the Swiss Post and they need to scan your parcel on arrival or when they have time to do it.

Hope this help.
nowayn
Newbie
Posts: 2
Post Re: Stuck at "Export customs clearance complete" for 13 days
on: November 21, 2016, 21:19
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Thanks for clearing things up 😀

"Destination country sweden. "

Quote from int077 on November 21, 2016, 21:00
... there is the Swiss Post[/u].

Also Sweden and Switzerland are not the same country 😛

int077
Pro
Posts: 7760
Post Re: Stuck at "Export customs clearance complete" for 13 days
on: November 21, 2016, 21:41
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1. Sorry about that, I guess I need a fresh coffee.

Thanks.
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