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Author Topic: [SPAIN] PACKAGE MISSING? RB341004699CN
nerearial
Newbie
Posts: 5
Post [SPAIN] PACKAGE MISSING? RB341004699CN
on: February 9, 2014, 13:16
New Topic

Hi guys. After six months of waiting and trying to contact the shipping company as much as that sold me the product get the package has been lost. (?)
I contacted the company and expose the data:

Aliexpress:
China Post Air Mail RB341004699CN
Order Number:
60214682308827
Status:
finished

Emails:

Dear Sirs:
I am sending this email to tell them that I bought a your product (specifically an Android TV) by Aliexpress page in September and was deposited on a plot of Beijing airport on October 18, 2013. Two months later I decided to contact China Post since I have not received the order and the page told me that he had already completed the process of buying and shipping. An official from China Post explained that the package was lost or had been returned to the sender.
I send attached a picture of the information I gave China Post and the tracking number and size on the page.
China Post Air Mail RB341004699CN
Order Number:
60214682308827
Status:
finished

You can contact me through this email address or by phone: +34639......... of course, speaking in English.

I hope the problem will be resolved soon in the best of ways.
Best regards from Spain,
Nerea Ri...........

They answered:

Dear Nerea Rial Conde

Thanks for your information, This is Tony, responsible for Aliexpress.

We checked that this package still in transport, and we have already pass this message to express agent to check what problem there indeed.
Anynews, i will inform you the first time.

China Post Air Mail RB341004699CN
Order Number:
60214682308827
Status:
finished

Best regards / Sales Engineer
TONY (JIKANG)

And I answered:

Dear Tony,

How is it going? I didn't receive notices for the package and I need it.

Thanks for all.

2013/12/23 Tony, Ocean Blue Technology <[email protected]>

...................................

After that I have not heard anything, so I have decided to contact China Post again to know where the package is located.

I'm desperate, I need to know where you are and get it back, and I've invested a lot of money on this purchase.

I hope your help and a solution ...

Thank you.

Nerea Rial

nerearial
Newbie
Posts: 5
Post Re: [SPAIN] PACKAGE MISSING? RB341004699CN
on: February 9, 2014, 14:14
New Topic

*

China Post Parcel No.RB341004699CN Tracking Results
item No. Year Status Location Destination Country Date
RB341004699CN 2013 Received by China Post Beijing Spain 20131017 1942
RB341004699CN 2013 Export Security Scan Beijing Spain 20131018 2023

chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: [SPAIN] PACKAGE MISSING? RB341004699CN
on: February 9, 2014, 16:26
New Topic

You should contact aliexpress and open a dispute to claim money back.

nerearial
Newbie
Posts: 5
Post Re: [SPAIN] PACKAGE MISSING? RB341004699CN
on: February 9, 2014, 20:18
New Topic

Thank you!

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