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Author Topic: Parcel stuck on Export Customs Scan
virtual
Newbie
Posts: 2
Post Parcel stuck on Export Customs Scan
on: November 18, 2014, 20:52
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Hi everyone ,

My parcel (CP294473020CN) is stuck on Export Customs Scan since 08 nov ,

it contains clothing, can someone please check the status of the package?

thx already
chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Parcel stuck on Export Customs Scan
on: November 18, 2014, 21:09
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CP294473020CN is surface parcel which is very very slow. it is common to take 2 to 4 months to arrive and status will not change during the time.
virtual
Newbie
Posts: 2
Post Re: Parcel stuck on Export Customs Scan
on: November 18, 2014, 21:58
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but i payed for China Post SAL, thats air right
chinapostv-
olunteer
Administrator
Posts: 45877
Post Re: Parcel stuck on Export Customs Scan
on: November 18, 2014, 22:36
New Topic

You paid airmail service price to seller, but seller only purchased cheap surface service to ship you goods. so you should claim compensation from seller. open dispute asap.
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