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Author Topic: Stuck in customs
WernerJon
Newbie
Posts: 1
Post Stuck in customs
on: January 20, 2025, 09:02
New Topic

Hello,

This is regarding:

CY286892325DE

It is stuck in customs since 12/23. What is wrong and what could be done to retrieve further information?

Regards

Jonas Werner

chinapostv-
olunteer
Administrator
Posts: 46422
Post Re: Stuck in customs
on: January 20, 2025, 09:32
New Topic

CY286892325DE stuck in China customs since Dec 24 because receiver haven't completed customs clearance.

The reason of delay could be:
1)Shipper forgot to print receiver's mobile phone number in the parcel. Therefore, receiver can't get customs clearance code through text message from China Post. If this is your case, please ask receiver call 11185, they will guide him to do customs clearance in person.

2)The receiver doesn't want to accept the parcel. This often happens when parcel is a return for refund. Many bad sellers like to play such cheating games.
If this is your case, then China Post can't do anything for you. You need to file complaint to your marketplace against seller.

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