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Author Topic: Stuck CP246881032PL - Being processed by Customs - Guangzhou
mat9731
Newbie
Posts: 1
Post Stuck CP246881032PL - Being processed by Customs - Guangzhou
on: February 24, 2021, 10:48
New Topic

Hello, my package CP246881032PL is "Being processed by Customs" by more than 3 weeks now in Guangzhou, China. From date 2021-02-03 13:17:46 nothing changes. What is going on there, it's normal? It's a return package to banggood.

chinapostv-
olunteer
Administrator
Posts: 46469
Post Re: Stuck CP246881032PL - Being processed by Customs - Guangzhou
on: February 24, 2021, 20:58
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CP246881032PL is guangzhou customs. Receiver must call China Post hotline 11185, make customs clearance and pickup the parcel.

If this is a paypal payment, you can open dispute to paypal for refund. Tell paypal that the goods has arrived destination, but seller does not make customs clearance. normally you will get refund.

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